Time Warner Cable, Memphis, TN - I have spent the past several months trying to get this $150.00 credited to my account

Time Warner Cable, Memphis, TN - I have spent the past several months trying to get this $150.00 credited to my account

Time Warner Cable - Memphis

I paid a bill online with Time Warner Cable on August 1st, 2003. I made an online payment of 150.00. During this time, the website (Mycheckfree.com) that managed everything made some upgrades and my payment never posted. I have spent the past several months trying to get this $150.00 credited to my account.

I have provided several different people at several different Time Warner locations copies of payent received from Mycheckfree.com as well as my bank statement showing where the $150.00 was taken from my account. MyCheckfree.com sent me proof that they made payment to Time Warner. I sent this also to time Warner.

I have spoken with numerous customer service agents (many of them very rude) at actual Time Warner customer service centers and spoken with several customer service agents( also very rude) over the phone. I have been getting the run around since August and just want the $150.00 credited to my account as well as the late fees that are still accruing.

Thank you,

Shannon C

Shannon C

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