CompUSA, store 261, Anaheim, CA - ON 4/25/04 I PURCHASE A TOSHIBA LAPTOP FROM YOUR STORE #261. I TOOK IT HOME AND FOUND THAT IT WAS TOO LOADED FOR MY USE AS I REALLY WANTED EMAIL NOT TV STATIONS

CompUSA, store 261, Anaheim, CA - ON 4/25/04 I PURCHASE A TOSHIBA LAPTOP FROM YOUR STORE #261. I TOOK IT HOME AND FOUND THAT IT WAS TOO LOADED FOR MY USE AS I REALLY WANTED EMAIL NOT TV STATIONS

TOSHIBA COMPUTER FROM COMPUSA.

Please process the following request: =========================================================

In-Store Customer Service

=========================================================

CONTACT INFO:

Name: LEE M

CONCERN:

Store: Anaheim, CA, Store No: 261

Type of Concern: 15% restock fee Have you spoken to a Manager in the Store? No ------------------------ Details ------------------------

ON 4/25/04 I PURCHASE A TOSHIBA LAPTOP FROM YOUR STORE #261. I TOOK IT HOME AND FOUND THAT IT WAS TOO LOADED FOR MY USE AS I REALLY WANTED EMAIL NOT TV STATIONS. I PAID

$1,734.61, AND RECEIVED A CREDIT FOR $1,483.96, THE DIFFENENCE IS THE RESTOCKING FEE WHICH THE EMPLOYEE TOLD ME IS CHARGED AUTOMATICALLY ON LARGE ITEMS WHEN THE

EXCUSE IS THAT THE PERSON CHANGED THEIR MIND.

I THINK THIS IS TOTALLY UNFAIR AS I HAVE BOUGHT QUITE A FEW THINGS FROM YOUR STORE IN THE PAST, AND I ALSO HAVE MANY FRIENDS. THE AMOUNT OF $250.65 MAY NOT SOUND LARGE TO

YOU, BUT BEING RETIRED AND RECEIVING SOCIAL SECURITY THAT IS A LOT OF MONEY. I HATE TO WRITE COMPLAINT COMPLAINT.COM OR PUT IT ON THE BULLETIN BOARD THAT YOU HAVE CHEATED ME OUT OF $250.65. I TOOK THE LAPTOP BACK FIVE HOURS LATER ON THE SAME DAY, I DID NOT KEEP IT OVERNIGHT. I FEEL VERY STRONGLY ABOUT THIS AND WILL GO ALL THE WAY ON MY COMPLAINT AS I FEEL IT

IS VALID, AND VISA AGREES WITH ME, BUT THEY HAVE PAID YOU ALREADY. WILL YOU KINDLY SEND ME A CHECK FOR $250.65 OR A STORE CREDIT IN THAT AMOUNT TO: LEE M ANAHEIM, CA. 2801-6486

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