Hughes Satellite Receiver (model HAH-SA) - have been completely dissatisfied with their support and product

Hughes Satellite Receiver (model HAH-SA) - have been completely dissatisfied with their support and product

Hughes Satellite Receiver

I received a Hughes receiver (model HAH-SA) for Christmas last year, and have been completely dissatisfied with their support and product. Their product kept resetting itself, up to 8 or 10 times a day. After contacting Hughes customer support (long distance to speak directly with a person) they sent me a refurbished replacement. I completely replaced my entire infrastructure (satellite dish, the LNB, and the cables), only to encounter the same problem with the refurbished Hughes receiver.

I then contacted their customer support, again, to request a refund. I was told their policy is to continue sending me refurbished equipment until the problem finally fixes itself. (Unfortunately, because of the timing of the original purchase and when the equipment failure occurred, I am unable to receive a refund from where the receiver was purchased - Hughes suggestion on how to get a refund.) I told the customer service representative that I could not get a refund from the place of purchase so I was directed to their customer complaint department - a long distance fax number. I sent my original fax on 4/15/04 and a follow up on 4/28/04. To date I have not even received an acknowledgement of my complaint, let alone a response.

Frank T

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I purchase hughes equipment from a company called direct on pc in Nigeria you know India are always dubious. The service has been so terrible and erratic. When you complain they will tell you the problem is from your end. Its always showing web acceleration error and so forth.