Art Van Clearance Center, Warren, MI - delivery guys didn't set the furniture up, nor did they put my tables together

Art Van Clearance Center, Warren, MI - delivery guys didn't set the furniture up, nor did they put my tables together

CUSTOMER SERVICE COMPLAINT

Art Van Clearance Center

6500 14 Mile Road

Warren MI

Salesperson: Sheila Robinson

Manager: Tony Szatkowski

Hello,

My name is Carla Lester. My husband and I recently purchased our first home.We were looking for family room furniture and living room furniture. We decided to give the clearance center a try. The salesperson we did business with was Sheila R. She was just wonderful. She was there when we needed her and gave us space to discuss our decision when we needed her to. We decided to get family room furniture. The furniture package included a sofa, a loveseat, two end tables, a coffee table , and two lamps. We also had the furniture stainguard protected. We would be moving in about three weeks, so we decided to put the furniture in Lay-a-way. The total purchase was $1242.16.

The furniture was delivered on Saturday, April 17, 2004. The delivery guys didn't set the furniture up, nor did they put my tables together (model #up 50640- 3 pak). I myself removed the bases from the box and put them together with the help of my bestfriend, which was not pleasant. Once the bases were complete, I proceeded to open the box with the glass tops. Upon opening the box, I noticed that the glass for one of the end tables was broken. I immediately called the clearance center. I spoke with Sheila and she told me to bring in the glass and that she would have it replaced. She called me back before I could levae my home to let me know that they didn't have anymore of those particular tables in stock and that it would be two and a half months before I could have the glass replaced. This was unacceptable to my husband and I. She then told me that we could come in and select another set of tables.

When we got to the store we were greeted by another salesperson who paged Sheila for us. In the meantime we looked around the store. There were three sets of the same tables on the floor. We were told that we could not have the glass from one of those tables. Fine, we were again told to pick another set that we liked. We did. Sheila began putting information into the computer. She then asked us for the difference in price. First of all, we were the ones being inconvenienced.

Second of all, no one said that we would be charged the difference. Sheila said that there was nothing that she could do about that. We asked to speak to manager. Sheila wouldn't give his name. When the manager came out my husband extended his hand and intoduced himself. The manager refused the handshake and wouldn't give his name. He wasn't wearing a nametag. We explained the situation and asked for the glass off the floor. The manager refused. He offered to pay half the costof the replacement. We still felt that this was not accomodating for us. The manager became rude and defensive and said that was all that he could do.

We asked for our money back and was told that only the tables could be refunded and that we had to bring the other tables back. Another inconvenience. We went to get the tables and return them. When we returned the young lady at the counter refused to help us and asked that someone else do it. At this point I was totally dissatisfied. If I could have returned all of the furniture I would have. This was an experience that almost ruined my first home buying experience. I feel that more should have been done to make my husband and I satisfied customers.

Just thought that you'd like to know.

Carla L

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