Quality Nissan, Temecula, CA - My '88 Nissan truck was towed in April 20 for a leaking head gasket

Quality Nissan, Temecula, CA - My '88 Nissan truck was towed in April 20 for a leaking head gasket

Quality Nissan of Temecula, CA

Below is a copy of the letter I'm sending to the General Manager and the Service Manager at Quality Nissan in Temecula, CA. I have a hard time believing this is going on at a reputable(?) dealership. Any suggestions on any further action I can take would be appreciated.

Sirs: May 1, 2004

This has been the worst experience we've ever had. My '88 Nissan truck was towed in April 20 for a leaking head gasket. We were given an estimate of $1,000 for the repair. A few days later we were told "bad news" it needs a new cylinder head, then a few days later, more "bad news" we also need to replace the radiator, the next "bad news" was it now needs a water pump .

I called and left a message which was not returned and then the final blow was the day Dana called to say they had put on the wrong size cylinder head - it was leaking and they would have to order a new one so it wouldn't be ready till May 5.

If this is not taken care of properly and gotten back to the original estimate I will make every contact possible to let it be known we have been "ripped off". Ever hear the old saying - "The best advertisement is a satisfied customer"? This is one very unhappy customer!! Robert K

Pat

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