Haier America 11-pound clothes washer and dryer - Within 2 months the dryer quit working

Posted on Monday, May 3rd, 2004 at 12:00am CDT by 5bf73305

Company: Haier America 11-pound clothes washer and dryer - Within 2 months the dryer quit working

Category: Other

Haier America 11-pound clothes washer and dryer - Within 2 months the dryer quit working

Horrible Haier compact clothes dryer

I purchased the Haier America 11-pound clothes washer and dryer for my mother in law. She lives in a condo and this was installed in a closet. My experience has been a nightmare!

Within 2 months the dryer quit working. Called Haier and there were no "authorized service centers" in our area. Took them 2 months to find someone to evaluate the dryer. A service man came and found the timer broken. Said the parts would need to come from China and it would take 6 weeks ( whatever happened to Federal Express!) 6 weeks came and gone, no parts.

Contacted Haier multiple times. Stated someone would call back. Never did! Finally e-mailed the parent company in China. Got quick response with a direct contact number to the vice president of

Haier in America. Called multiple times, finally recieved call back.

Agreed to replace dryer. Took another 3 months to get the new dryer. Upon arrival it did not work!! The drum spins too fast and the clothes do not tumble, they just stick to the side and do not dry. Called back

again the local service center. They said they no longer service this product because of too many problems. Tried to call Haier again and again etc...... No reply! No resolution.

This has to be the worst company I have ever seen. My Mother in Law still has a non-functioning dryer. I have given up! I want a refund but can't talk to anyone. Kenneth P

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