MSN - Going on to two (2) weeks ago I contacted MSN support about not being able to sing on line

MSN - Going on to two (2) weeks ago I contacted MSN support about not being able to sing on line

Going on to two (2) weeks ago I contacted MSN support about not being able

to sing on line. The Young Lady I talked to had me remove my MSN nine (9)

from the computer as well as my messenger 6.1 I thought this a little odd, but

their supposed to be the experts.

I did as directed and when We tried to get it loaded back it came up there was not

enough room. The support Tech. told me I was going to have to contact Compaq

the manufacture of my computer. I asked the young lady why if I had room before

she had me remove MSN 9 and Messenger 6.1 why didn't I have room now? She informed me I had to contact Compaq. I did and was told it was an MSN problem.

I then talked to a young man who informed me it was not an MSN problem and to

contact Qwest my dial up connector. I did this and was told that it was not there

problem it was MSN.

The young man at Qwest connected me with MSN and the young man I talked to had me install MSN 8 because I had a disk for that. I had downloaded MSN on line. We installed MSN 8 and I was informed MSN would send me a NEW MSN 9 DISK. I HAVE NOT RECEIVED IT AS OF THIS DATE!!! HOW LONG DOES IT TAKE TO SEND THE DISK AND WHY OR DOESN'T MSN CARE ABOUT THEIR

CUSTOMERS??

I don't know what's going on there, but I think it's pretty poor service to have to

wait over 2 weeks to get a disk for MSN 9 which I should not have had to remove

from MY computer in the first place and I should not have had to call 2 other

Companies and then call back to MSN 4 Times!!!!!

This is ridiculous and should have not happened in the first place!!!!!

JOSEPH S

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