AOL - view on customers from AOL employee that works in the Retention Department

AOL - view on customers from AOL employee that works in the Retention Department

Aol Jacksonville, FL

I am an AOL employee and just happened to stumble upon this website. I work in the Retention Department and I have been there a little over six months. I just want to say that my complaint is that half of these people who are complaining about their bills and services they supposedly did not sign up for aren't even telling the whole truth.

Why, you ask would they lie or make things up. It's not so much that but, wrather than listening to the consultant they are speaking to or trying to help us work through the problem they get on the phone screaming and cussing about, "You M***** F******, are you stupid, I want my money back, and your going to give it to me or I'm going to kick your A$$."

The funny thing is I listen to these members everyday and I try to help them as much as possible but, in the end they don't get anything out of me if they treat me that way and the money I dont give to them goes to the members who treat me with respect and take responsibilities for their actions wrather trying to put it off on someone else. I'm not saying that mistakes don't happen and that I don't understand their frustration but, they need to take a step back and look at it from our view point. Everyday we get to sit and listen to people screaming at us for things we as the consultants didn't even do.

We only get so much that we can work with and that is all we've got and half the time if you would just listen to what we are saying instead of listening to what YOU want to hear you would understand and we can get it fixed. We are incapable of starting an account, signing you up for a premium service, or anything of the sort. You yourself have to do that from YOUR HOME COMPUTER or YOU have to request it after extensive verification and someone calls up and signs you up for it than they never should have had that information to begin with.

So, to sum it up. Please try to be a little more understanding when you call us that without us you don't get anything accomplished. We hold the key to anything that gets done or doesn't get done for that matter, to help you. The ruder and more hateful you are the less you will get out of me. So next time you want to call AOL and rant and rave, just remember that you get alot more flies with sugar than you do vinegar.

Sincerely,

Anonymous AOL Supporter

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