Sony Factory Store - Sony factory store, Lake Buena Vista, Orlando, FL - treated rudely by salesperson

Posted on Saturday, March 27th, 2004 at 12:00am CST by 38633e05

Company: Sony Factory Store

Location: ORLANDO, FL, US

Category: Stores, Shopping

Beware of pushy Sony sales staff

This is a complaint to Sony, they should hire better sales personal. I went to the Sony at Lake Buena Vista factory stores in Orlando FL on March 21th. I entered the store, the salesman offered his help, I said I was interested in a digital camera, I asked how much it was one particular model, he said $400, I replied is too expensive, I've seen it at $370 on the internet and he said no problem, take it. He gave the box to the other sales person and told him to pack it up. I didn't even get a chance to touch the camera. I did't even said ok, I take it. I said wait a minute, is $370 and tax free online, I don't want it, because with tax I would have paid about $394 dollars. He got so angry because I didn't want to buy it. Started screaming "get out of my store, we don't need customers like you" Go! Go!. I said what you mean? I'm a sony customer, i pulled my sony card credit card and showed it to him. I rather buy it online and save my money. Basically he kicked me out of the store. I don't know why he acted like that, looked to me like he had some

serious mental issues. I was the only one at the store, I don't he would have done that if more people were there watching this guy screaming. This is the pushiest sales person I've ever known. He was so rude to me. I left the store so angry. I should have asked for his manager to make a formal complaint, but I think he was the manger because there were only the other sales person there who simply stood and watch. I'm very disappointed in Sony for having such people taking care of valued customers like me. An apology is all I ask. Cristopher C

Winter Park, FL


3 Comments

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100a746e, 2007-12-16, 10:05PM CST

you knew exactly what model you wanted, you just wanted to haggle the salesman to death on the price. if brick and mortar stores had the internet prices they wouldn't be brick and mortar stores. it seems to me you're CHEAP, wanted to get something for nothing and when they wanted nothing to do with you, especially after you start haggling about sales tax, they wanted nothing to do with you. if you were running the sony store, what would you have said to a lowballing customer such as yourself??

8e636a1d, 2008-08-16, 08:25PM CDT

why didn't you just buy it from the internet in the first place, oh peace and quite from your own home, plus any one that can read can know more than a sales person anyday.if you really wanted a camera.because to me asking a queston sometime and a sales person just going to read the box and give you a answer, your just lazy and didn't wan tto read

85541b23, 2013-02-09, 03:49PM CST

I was recently in the same store and when I asked about returning an unopened item that my wife had bought less than 2 hours earlier I was refused. I said that any reasonable business would return the item without question and I was told that I am only a customer and I don;t tell them how to run their store. I asked if I could pay a ten percent restocking fee and again was refused. Sounds like the same story as above. The comments about the post sound like the store owner or employees comments to me. They have the same bad attitude as the employees in the store. I found the item that my wife had bought for $39.99 at the Sony store for $12.67 at Target. It is a shame that these people take advantage of visitors to the area because they are close to the theme parks. I would drive ten miles before ever going into this store again. The store is apparently a franchise of Smart Buy. They apparently offer nothing that is a smart buy. I was also told that I could not get the same item at Target because it was an exclusive Sony item. Funny how I held the two items together and they were identical in every way.

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