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Carpet Masters, South Orange County, CA - Rude Phone Experience
Posted on Saturday, March 27th, 2004 at 12:00am CST by ec0ee42b
Company: Carpet Masters, South Orange County, CA - Rude Phone Experience
Category: Other
Carpet Masters, South Orange County, CA - Rude Phone Experience
Carpet Masters, South Orange County, CA - Rude Phone Experience I called Carpet Masters from an ad in the Pennysaver to clean my carpets in Aliso Viejo. I spoke to the receptionist on the phone and explained that I needed someone to clean my carpets. She took down my information and told me that someone would get back to me within 5-10 minutes. I waited all day for a return phone call - no response. Finally, I called another company to clean my carpets. I received 2 phone calls (one around 7pm and one around 8pm) from Ben Timmons, an employee at Carpet Masters later on in the evening. He was so RUDE on the phone I was speechless!! At first, I thought he was one of my friends playing a joke on me. The I realized that this man was serious! When I answered the phone, I said, "I already scheduled with another company, I'm sorry." To my surprise, he responded, "No, you're not sorry. Shut Up. Never call here again!" Now, I ask you, is that what they teach you to say in Customer Service 101???!!! I'm planning on calling Carpet Masters tomorrow and reporting this incident to his supervisor. In addition, I'm reporting this to the Pennysaver as the 4th complaint from Carpet Masters. I hope this time, they take action, and remove this company from their advertisements! Maggie V.
Aliso Viejo, CA
Click this link to e-mail the consumer that posted the above message: //
1 Comment
9a8f6bcb, 2009-12-19, 01:33PM CST
Wow, too funny - the same thing happened to me today. I have no idea with whom I spoke with, though I assume it was the same guy.
I scheduled same day service, and called back within 15 minutes to cancel as a competitor was faster and cheaper. Instead of being competitive and offering a better rate, the guy proceeded to sarcastically tell me about a bet he had with someone else that I'd cancel, telling me never to call back again. Congrats dude, I wish you and your prison buddies luck in business.
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