Canon G-2 digital camera - takes about four photos per battery - then shuts down and does not activate until plugged in to charge - shipped to Canon Factory Service Center and received a bill for $160 to "clean" the camera - repair didn't work

Canon G-2 digital camera - takes about four photos per battery - then shuts down and does not activate until plugged in to charge - shipped to Canon Factory Service Center and received a bill for $160 to "clean" the camera - repair didn't work

Canon G-2 and Canon Factory Service Center

I've had two Canon digital cameras. The first, a Canon G-1 that I purchased to document work progress and conditions at the World Trade Center following 9-11. The camera performed beautifully - over 10,000 photos and not one problem. Following my service there, the company I worked for purchased it from me, because of all the ash, dust, smoke, and miscellaneous chemical agents it was exposed to during the seven months. I was so pleased with the G-1, I purchased a Canon G-2 (the G-1 was no longer available). It performed as well during it's warranty period, and then promptly developed problems. It would take about four photos per battery - shut down and not activate until plugged into a 120V plug to charge.

All four of my batteries would show a substantial charge. I shipped it to the Canon Factory Service Center and received a bill for @ $160 to "clean" the camera. Upon its use on return, it displayed the same problems as it previously had. The Canon Factory Service answer - @ $180 of unspecified repairs. They refuse to stand behind the previous "repair", credit the cost of repairs to the current "repairs" or another camera. When dealing with Canon customer service, I was told that someone would be in contact with me shortly. Weeks would go by, no calls or e-mails. Now, Canon Customer Service is changing e-mail addresses and playing the pass on game. Clearly, Canon considers its cameras and customers disposable. My recommendation after having given numerous recommendations to purchase a Canon digital camera - reconsider your choice. Not necessarily because of the camera - but customer service. One could alway get a bad product, but the measure of a company is it's ability to recognize a problem and deal with it. Clearly, Canon is not up to that task. Duane M

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