2002 Yamaha Roadstar Silverado - received Safety Recall Notice from Yamaha to replace defective transmission components - dealer unable to do the repairs - Yamaha has not sent repair kits to the dealers

2002 Yamaha Roadstar Silverado - received Safety Recall Notice from Yamaha to replace defective transmission components - dealer unable to do the repairs - Yamaha has not sent repair kits to the dealers

Yamaha Motor Corporation

I bought a new 2002 Yamaha Roadstar Silverado in May of 2002. I received a Safety Recall Notice from Yamaha to replace defective transmission components, which was dated January 9th and received by me on January 23rd. The notice said not to ride the motorcycle until the repairs were made. I went to my local dealer, Houston Yamaha Motorsports, on January 27th (the next business day for the dealership) and had the Service Manager put me on the list of customers requiring the upgrade. The dealer told me that they were unable to do the repairs because Yamaha had not sent the repair kits to the dealers. I went back to the dealer on February 6th and was told they still do not have the repair kits. They said that the latest information that they had from Yamaha is that they would ship a limited number of kits to the dealers by the 23rd of February. I called Yamaha Motor Corporation, USA to discuss the issue but was told that Yamaha would fix my motorcycle as quickly as they could. However, they said that this may take some time since the replacement parts were not yet available from Japan. I asked how Yamaha planned to compensate owners for the down time. They said that all they were required to do was repair the bike and no compensation (even Yamaha discounts) would be given to anyone. After this conversation I sent a letter to Yamaha and copied the NHTSA requesting that Yamaha “. Fix my bike quickly, provide me with a rental bike, or provide financial compensation. I do not expect to wait weeks for this work to be completed.” I went back to the dealership today, March 23, 2004. The Service Manager told me that it was going to be quite some time before they would be able to repair my motorcycle. They are still getting limited quantities of the replacement kits and they have decided to fix bikes not based on the order that the owners signed up but based on where people bought their bikes.

I bought my bike at a dealership 60 miles from home because Houston Yamaha didn’t have the model I wanted. When I asked when he thought they would be able to fix my bike, he told me sometime this summer. I called the dealer I bought the bike from and they are repairing the bikes in the order that customers signed up for the repairs. I called Yamaha Motor Corporation, USA to ask for help but they told me that all I could do is wait. They were doing their best to fill all the orders that the dealers have put in for the replacement kits. I asked again about some kind of compensation, Yamaha bucks, discount coupons, etc. I was told that all Yamaha was required to do was fix the bike. But he couldn’t say when it would be fixed. I can assure you that there are many other disgruntled Roadstar owners out their today. I can’t be the only one unhappy with the situation. My bike may be out of service for 6 months or more and Yamaha doesn’t want to do anything to make it right. The bike can’t be ridden or even sold in this condition. John G

Click this link to e-mail the consumer that posted the above message: //