AT&T - received bill for phone service - don't even have home phone - dunned incorrectly

AT&T - received bill for phone service - don't even have home phone - dunned incorrectly

AT&T

Please read entire e-mail...and the correspondences for several weeks now.

This is an ongoing problem I would like resolved TODAY!

Once again I am getting a bill from you guys. It shows a credit for the last month for the amount of $4.56, but now you are charging me $15.64 for this month. WHY???? AGAIN WHY????

I do not have a home phone!!!!!!!!!

There are charges for:

$7.90 for basic rate monthly charge....WHY?

.86 for a University connectivity charge.... WHY?

$3.50 for instate connection fee.........WHY?

$1.98 for a Regulatory Assessment fee........WHY?

totaling $14.24

then........

Federal tax fee for .45

New York Gross receipts Tax Surcharge fee for .27

Local Tax for .26

State Tax for .24

New York State Tax Surcharge for .18

Miscellaneous adjustment -$4.56 which should have never been charged in the first place!

Total bill for me NOT owning a phone in over three years or more is $15.64

... What the hell is going on? I thought we discussed this and you were going to, "Have my name removed from the AT&T telemarketing list."

Now please explain to me why I am on a telemarketing list, but yet I have no phone in which to contact me with in over 4 years if not more, and I am receiving bills from you over and over again on a number I never had. I have asked your company on several occasions to please stop sending me bills from AT&T. I cannot get billed if I do not have or ever had your service. May this be the last and FINAL time I receive any bills from your company. And again you ARE going to credit this account. I do not need to go through this every month!

My credit better not be suffering because of your constant lack of knowledge and errors! I have been trying to build my credit and with you guys billing me, I cannot do so. I will not pay for something I do not have! I know that AT&T does report to the credit bureau's. THERE BETTER NOT BE ANYTHING FROM AT&T ON MY CREDIT HISTORY!

And another thing, what does 631-642-9271 number have to do with 631-462-83ss number. Not only that, I did not have AT&T for the 642-9271 number. But you already know that.

"Your account is now disconnected and there will be no further billing. Please accept my apologies for any frustration this matter has caused."

These are your words, Not mine. Please follow your advise and clear this matter up immediately.

As you know I have forward this letter on to the FCC. I am getting very annoyed and disgusted with AT&T and its practices. I will NEVER use AT&T for any services! If you cannot get the billing corrected on someone that does NOT have your service, I could just imagine the nightmare on the poor person that does have your services. I have seen it first hand how you guys handle it. BY HANGING UP ON THE CUSTOMER but not after a screaming match.....And how many people are actually paying you not realizing that you are slamming them like you did me last year on my business line.

Then you lock up the phone and give me some bull story that you need my information before you can free up my line. I argued that I did not have AT&T and yet you still managed to slam me. You even have a seperate line for SLAMMING. What is that about? I still have the phone bill to prove you slammed me from both my present business phone company and the one you decided to slam me with. How can a company like yours get away with such dishonesty? You must be making millions, so I suggest with that money that you hire a competent person to bill for your company, preferably, YOUR customers not someone else's.

CORRECT THIS PROBLEM!

Daisy Wisniewski

Please read below!

----- Original Message -----

From: Matthews, James, III (Jim), CCARE

To: frank wisniewski

Sent: Wednesday, March 03, 2004 8:09 AM

Subject: RE: At&t Error 631-462-83ss

Ms. Wizniewski,

I have had your name removed from the AT&T telemarketing list. This process takes approximately 30 days for you to be removed from all lists on your 631-642-9271 number. If you have other phone lines in the home that you would like removed, please let me know.

As far as why you were billed, unfortunately after all this time, I am unable to determine. I can tell you that somehow on July 22, 1999, AT&T records were updated to reflect that you were selected to AT&T on 462-8309. Whether this was due to a local phone company feed or an AT&T order, I can't tell. The only reason you were billed was because AT&T never received any information to the contrary. If as I suspect, it was an error, the local phone company would not have sent disconnect information on this number because they would only send it to the company that you were truly selected to at that time.

Your account is now disconnected and there will be no further billing. Please accept my apologies for any frustration this matter has caused.

Thank you,

Jim Matthews

-----Original Message-----

From: frank w

Sent: Tuesday, March 02, 2004 8:05 PM

To: Matthews, James, III (Jim), CCARE

Cc: Email User

Subject: At&t Error 631-462-8sss

I want to thank you for such a quick response to my problem.

As I remember, I never had AT&T as my home phone provider. The number 631-462-83ss was a number that I had over 3 years ago with another company. This is why I am so surprised that your company would even send me a bill to that account. I had another provider for that number. Please make sure that there will be no further billing to me at that or any other number.

As was written in the letter sent to me by you...."AT&T began billing a basic monthly charge on January 1, 2004 to all customers selected to AT&T." ....what does that have to do with me? Why was I selected and for what? I have no intension of having a home phone and even if I did I would NOT use AT&T for any services.

When I disconnected with the other provider, about 4 years ago. I was not aware I had to contact all service providers. Especially if I never had them for any service, or agreed to any service. I had local and long distance with another provider, so you see.... there was NO need to have AT&T.

In the past I have had problems with AT&T with slamming on my business line. Again, I did not have AT&T for my that line either, but you guys slammed me. After many months of fighting with your company and letters back and fourth, I was exhausted in my attempts to remove you from my life and my phone line. I was and am VERY happy with the provider I use for my business line as well. Until AT&T interrupted. So I cleared that matter up with the FCC.

Thank you for clearing this matter up so fast.

Please insure that this will be the last time I ever hear from AT&T again. I do not want any further contact with AT&T. So please remove me from your slamming list, or any other lists that have my name on it. Any and all of my experiences with AT&T have not been very pleasant.

Thank you for your kindness,

Daisy W frank w

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