Storesonline - Stores On line - not happy with product, service - trying to get charges removed

Storesonline - Stores On line - not happy with product, service - trying to get charges removed

December 19, 2006 - Business Reply:

StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings. If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers. We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns. Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world. You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers. In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

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Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.” StoresOnline has researched this consumer’s complaint and has determined this customer received a refund. Sincerely, Customer Service

March 23, 2004 - Consumer Message:

Ken Fortune's Letter

My name is Anisa and I wanted to comment on Ken's letter regarding Storesonline. I am in the process of trying to get me charges taken off of my master card from Storel On line.

I have experienced all of the same problems that was in that letter. Not only did I receive on CD from them, I have two CD's and neither one works. I could not get on line with them and forget trying to contact them by phone. They contacted me a few times and when I told them the problems I was having, they said " well too bad" and have a nice day and hung up.

I am a successful business women in which I own and run three small business jobs out of my home. Doing business on line would have been wonderful. I really had my dreams set on this working out.

Just wanted to say thank you for your letter.

Did you ever get it settled with your mastercard? I am in the process of getting it settled with mine.

Take Care and have a nice day.

Edward

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