Boatersworld.com - order short shipped - free shipping offer for orders over $ 100 not honored

Boatersworld.com - order short shipped - free shipping offer for orders over $ 100 not honored

Boatersworld.com

Boatersworld.com advertizes free shipping on orders over $100.00.

On Feb 17, 2004, I placed an order that totaled $125.92. For each item I ordered, their site stated that the item was "in stock and usually ships the next business day (Mon-Fri)".

I made a printout of the transaction confirmation page while it was displayed on the screen. And a little while later I checked my email and had a confirmation of the order. It confirmed the items and quantites of what I had placed that morning.

Merchandise Freight Total

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$125.92 FREE $125.92

Item Qty Price Status

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477420087 2 22.99 In stock and reserved

304 S.S.SIDE MT. ROD HOLDER

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367510385 2 14.99 In stock and reserved

BASS BOAT FENDER 14"X 5" BLACK

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357200088 1 19.99 In stock and reserved

AUTOMATIC FLOAT SWITCH

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357200013 1 19.99 In stock and reserved

RULE 500 GPH BILGE PUMP

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357110220 1 5.99 In stock and reserved

LAWRENCE 3/4"X 9' BLACK BILGE HOSE

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356790071 1 3.99 In stock and reserved

PLASTIC THRU-HULL 3/4 "X 3 1/4"

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After visiting the site several days later to see what the status of my order was, it showed the order was not sent but reserved.

On February 28, 2004, I sent an email asking about the order and they replied, "Our records show that your order has been processed and will be shipped at the earliest. You will receive a shipping confirmation email as soon as the order is shipped."

On Mar 02, 2004, I received the shipment confirmation. But, the quantity had been changed so that the order amount fell below $100.00. Instead of two rod holders and two fenders the order was changed to one rod holder and one fender.

I have tried to resolve this matter by email and online via Kevin at Boatersworld.com. He (Kevin) states that their documents show a quantity of 1 for each item ordered, and that he is very sorry for the inconvenience.

I later emailed Reitzinteractive.com who own Boatersworld.com about the problem and they wouldn't even bother to reply at all.

Richard & Jeri A

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