Nationwide Insurance Company - too much money deducted for automatic payment

Nationwide Insurance Company - too much money deducted for automatic payment

Nationwide Insurance Company

I have held an auto insurance policy through a Nashville agent, since November of 2003. Each month, my premium was taken from my checking account through an automatic draft.

This month, a mistake was made and more money was removed from my checking account that what should have been. This caused my checking account to become over-drawn, due to other scheduled automatic payments. My bank charged overdraft penalties. This created a financial hardship, unlike any I have ever experienced.

I tried to get someone to tell me how that was going to be taken care of, for the first week. At first, I was ignored and then I was given misinformation.

After the second week, I found myself in the Emergency Room. I had contracted a middle ear infection that caused severe vertigo. I could not drive. I could barely walk. I was constantly sick with episodes of black-outs, fainting and severe vomiting. I faxed documentation of this to Nationwide's corporate office. I faxed a copy of the prescription that I could not purchase, because Nationwide had removed my money from my checking account.

I the next week I tried to get resolution. All I wanted was to be given back the money that was taken, along with payment for the overdraft charges that appeared. I have tried to get that all week, this week. Today is Friday. I have left messages with my local agent for the past two days, but he has not returned my calls.

I begged representatives from the Nationwide corporate office not to make me go another day without the medication that I had needed and had not been able to purchase, since it was prescribed to me, the previous Saturday. Nothing was done.

I was informed, today, that Nationwide had arranged to have a check sent to me. The check is only in the amount of what was taken from me, not including the overdraft fees. By the time the bank takes its fees, my account will still be overdrawn. Here's the kicker...it was sent, today. It was sent this morning, Friday morning. It was sent by way of "overnight delivery." I was told I will receive it Tuesday.

Still no medication. My agent will not return my phone calls. I have left messages with customer service supervisors and managers with Nationwide, corporate. They have not returned my calls. I have faxed medical documentation to everyone. Only one person has shown any amount of understanding or compassion.

I don't know who's side Nationwide is on, but for the last month, they have not been on mine.

Mark H

Nashville, Tennessee

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Comment On This

I had a similar experience with Nationwide. AVOID AUTOPAY WITH NATIONWIDE. It's nothing but trouble. This company is not trustworthy. Watch them very closely, or better yet, switch to another carrier that provides Internet access to your billing and policy information so you have good oversight. All insurers make mistakes, and few are willing make good on their errors. Buyers beware of these guys. I hate to say it, but the insurance industry need more government regulation to protect consumers.