NAFCO / DOMCO / TARKETT - Permastone Flooring - Our new floor has done all the above within the first 6 months. We contacted the local store that sold us the floor with our complaint

NAFCO / DOMCO / TARKETT - Permastone Flooring - Our new floor has done all the above within the first 6 months. We contacted the local store that sold us the floor with our complaint

Do not buy Permastone Flooring by NAFCO/DOMCO/TARKETT

Domco Tarkett Commercial

P.O. Box 354

Florence, Alabama 35631

My wife and I purchased a new floor product from NAFCO/TARKETT called Permastone. The product boasts an "Extreme Performance Warranty" for the Better living product of 20 years. The Extreme Performance Warranty says that our new floor:

- Will not rip, tear or gouge from normal household use

- Will not permanently indent

- will not permanently scuff from shoe soles

- other warranty claims that our floor performed as stated

Our new floor has done all the above within the first 6 months. We contacted the local store that sold us the floor with our complaint. They sent out a local representative from NAFCO/TARKETT. The representative agreed that the floor is not performing as designed.

He documented his findings and sent it on to NAFCO/TARKETT - NAFCO technical services requested a sample of the floor. I provided a sample that they tested and found that the sample was manufactured as designed and would not replace our floor. That’s great, they can make a judgment of my entire floor (500 ft^2) based on one 16"X16" tile that was not even used. What about the local representatives input?

I tried for weeks, calling and calling with no return phone calls from NAFCO Technical Services. I finally got in touch with the technician that tested our floor sample. He stated that the Extreme Performance warranty only covers the manufacturing of the product, the wear of the product is not covered - What! I believe that is what the warranty states. Also, if I wanted further information I would have to send it in writing. A very short phone call with little help.

I am very disappointed with both the product and the support and would not recommend Permastone flooring by NAFCO to anyone!

Gary V

GARY V

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Comment On This

On 05-6-2008, a letter was drafted to BMG Flooring with NAFCO Complaint Number #310489 in reference to our complaint. Krauss Orders was denying any request made by BMG Flooring and my wife and I for assistance. In their letter, Krauss orders specifically stated that �The flooring is warranted against normal household use, but the warranty does not cover deep, heavy scratches that do not occur from regular use.�

As this complaint being denied by Krauss Orders was disappointing to my wife and I we again contacted Jim Bostic Sr. of BMG Flooring to determine our next line of defense. After a short while, he informed us that Tarkett would send out an independent flooring inspector on our behalf.

On May 27, 2008, Mr. Selva Lee Tucker (Tucks Floor Inspection Service) responded to our home to inspect the flooring. He took numerous photographs and measurements with his level. He also photographed that we did in fact have the correct pads on our furniture recommended by TRAKETT / NAFCO. During the time Mr. Tucker was inspecting our flooring, he took a measurement in front of the wall unit in the living room. He slid his leveler across the floor to measure the concrete sub floor. While he was doing this, his level stick caused two more abrasions (approximately 6 Inches each) in the floor directly in front of the wall unit. This was observed by my spouse who immediately called it to Mr. Tucker�s attention. Mr. Tucker denied causing the abrasions in the flooring stating that his leveler had protective coverings on the end. My wife clearly advised him that the scratches were not there this morning as she was sweeping the floor awaiting his arrival. The abrasions were clearly from his leveler because they were in the exact location where he was measuring.

On Monday, June 9, 2008, I contacted Jim Bostic Sr of BMG Flooring to find out if anything had been heard about the floor. He stated that he had received denial from Tarkett based on Tucks Floor Inspection Service�s report that he has filed.

Items I will be contesting are as follows:

$7,780.06 In all materials

$3,757.40 in Installation

$350.00 approximately in new quarter for entire house.

Clearly, there is a breakdown somewhere in this entire process. We as consumers have no confidence in the material product being manufactured by Tarkett / NAFCO. Since TARKETT is the manufacturer of said product, all parties are looking at them to take a stance for their product. Clearly, their stance has been to deny our claim.

Unfortunately this has caused us to file a better business complaint on all parties involved in this process. The stance my wife and I have taken is that we will see this process come to some sort of agreed upon terms with the replacement and re-installation of the flooring. If this can not come to an agreement between all parties, we will be forced to contact a civil attorney to represent our interests.

Comment On This

I purchased a Permastone Floor two years ago and the top layer is peeling off much like thin gold leaf would - I spent $6K to do my kitchen, dining room, mudd room, ahll ways, fron thall and in front of the fireplace. . .my local comipany did NOT send out a representative - now there are spots that are peeling near the grout marks, and another tile that has bubbles in it. . . . . but oh my, it isn't anyone's fault - I'm just stuck with a floor that's falling apart with normal wear in under 12 years - I don't know about anyone else, but I can't spend $6K every 2 years for a floor!!!!!!!!!!!!!!!! Wouldn't recommend to anyone - especially with no customer service available.