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Charter Communications Cable - Charter Communications Cable - Charter Cable, is without doubt, the worst ISP I've had the misfortune of being stuck with using
Posted on Thursday, July 1st, 2004 at 12:00am CDT by 29ac4258
Company: Charter Communications Cable
Category: Internet Services
Charter Communications Cable services are the worst.
I have lived in several countries.
I have used over 50 ISP's in the past decade.
I have liked some better then others,
but I've never hated one as much as Charter. Charter Cable, is without doubt, the worst ISP I've had the misfortune of being stuck with using. The area I currently live, is by a nature reserve. As such, even though close to city, it is still remote enough to put the area just outside of wireless Internet range. I'd prefer to use DSL, but Charter bought out all the local phone companies and have blocked such services. Further, they have paid off most dialup services as well. In short, Charter is the only provider now here. And talk about expensive for what you get,
especially when compared to Europe's rates/cost,
the U.S. is seriously overpriced! So, what makes this (not an ISP) worse then all others? 1. They have an abundant number of people being called "techs" who in fact, know next to nothing about being a technician. 2. If you make the misfortunate mistake of letting them set up your connection (which I did not, but have witnessed now at 3 neighbors homes), they will do the following:
a. remove all firewalls
b. remove all proxies
c. remove anti-parasite and anti-cookie software
d. disable anti-virus
e. effectively disable all forms of internet and identity security Why the hell they would do this is completely baffling!!! Further, they didn't bother to reinstall/reactivate in any of the cases. 3. They throttle bandwidth.
This means that even though you may be paying for more bandwidth, don't expect to ever get what you are paying to receive. Further, if Charter feels you are using too much bandwidth, they will throttle your connection speeds. 4. They pass off a slow news service as their own. This service is slow, and throttled too. If you attempt to use other news services, Charter will often block you. However, if you call and complain about these *#@! speeds, it is only then they tell you, they don't run the news server at all, they contract it, thereby releasing them of any legal action. 5. Port blocking.
This has to be the worst of all...
In this, Charter is without doubt both arrogant and ignorant. An ISP is a provider of internet services. Internet services are by definition, the basic service of the internet
Gopher, SMTP, HTTP, FTP, DNS, Telnet
and ports 0-65535
under protocals IPX, UDP, TCP.
Since Charter fails to offer these, they can not be legally called an ISP, and for a company that likes to boast its own brand of legal definitions, this is important. So, what are these port blocking's?
Well, webservers use port 80, email ports 25, 110, telnet 23, FTP 21, so on. Now, because Charter is too cheap or lazy to handle the inherent problems that come with running such services, such as virii and spam, they have chosen to take way the most basic features that make up the internet. And they have done this without your approval or option. This effectively means, you can do more with dialup.
But more importantly, it means, you can't host a website,
you can't share files,
you can't have your own e-mail.
Further, they are expanding the ports blocked to include P2P and chat. So, what can be done?
Legally, to stop Charter, not a whole lot as they seem to be a multimillion dollar money hog out of control. But, you do have options, and you can make them pay for such stupidity. 1. You could opt to have no internet, and make them lose customers and money 2. You could drag them through courts, as many have, but to little avail. 3. Port Map around them... this is not a perfect solution, but works. You set up services on non-standard ports, or use an outside service to go around Charter. Set up your website on port 10080, use a DNS and point to that port. People go to yourwebsite.com and end up at your website. You can do the same with FTP, Telnet, and simular services. You can set up e-mail routers. This is more difficult, but can be done. Charter has caught on that people are doing this,
and they are blocking yet more ports.
However, if people just continue to change ports (annoying, I know) it will result in Charter port blocking itself into extinction, or finally offering all the ports as they should and not interfere in those things they have no right to tamper with in the first place.
June 29, 2004
Here's a little update I'm sure people will enjoy. Ever since being stuck with Charter, complaints of bandwidth throttling have been plentiful. Lately, they have even been dropping connections often. One tech I spoke with, said it was because I didn't have a Charter modem, and that I had to replace mine as it was faulty. This, I seriously doubted, as I bought a brand far superior to what Charter distributes. I took the modem to a friend of mine and hooked it up to his line. The modem performed beyond expectations. This not only saved me several hundred dollars, but again proved, Charter had its head up its @ss. Finally, after much complaining, I got a tech who ran a test. Why none before did is unknown... oh, right, they aren't techs! His assessment was that not enough signal was reaching the modem. A Charter crew was sent out to perform testing and make repairs. Now, here is the interesting part I really want to share...
The 2 techs that came out, both agreed, Charter should have never offered the services they do to this area, as even with the replaced new hardware, Charter CAN NOT DELIVER the rates they are selling. Further, it will be months before they can. The techs, as well as Charter are well aware of this!!! Prior to the repair, I was getting less then HALF of the bandwidth being purchased! After the replaced hardware, about double what I was getting, but still not what I am paying to have. I suggested that since Charter is knowingly selling rates they can not deliver, and as I've put up with *#@! connections since having their service, I should be reimbursed... the techs said they'd look into it... but as a tech, I know how that usually goes. The S