Direcway - Direcway - I purchased and subscribed to the Hughes DirecWay system in March 2004 for my home. With the system being installed on March 11, 2004. I was lied to by the sales representative in the fact that the system allows for identical access as Cable/Br

Posted on Wednesday, June 30th, 2004 at 12:00am CDT by 26362256

Company: Direcway

Category: Internet Services

I purchased and subscribed to the Hughes DirecWay system in March 2004 for my home. With the system being installed on March 11, 2004. I was lied to by the sales representative in the fact that the system allows for identical access as Cable/Broadband. In fact it nothing could be further from the truth! The system does NOT even come close to allowing a user the access or capabilities of even the most primitive of connections - DIAL-UP!. In fact, I had to resort to my dial-up system and used this more then the Always On piece of art. Configuring one's computer with the so called “optimizing programs; actually modifies the client’s internet control settings to route system traffic through a Proxy Server and then to add another dimension of chaos, the proxy utilizes a non-standard port (88) for internet web traffic connections. By using port 88, you are prohibited from using any SECURE SSL connections, you cannot establish nor use a VPN connection and you cannot access any web hosting services requiring IP authentication. In essence it is useless except for children surfing the Internet. However, so I have been told that upgrading to a Business Account for double or even 2.5 times the rate, I could obtain a static IP address. While I am not an attorney, I will certainly hire one if this is not resolved in a timely manner, but I believe an expressed warranty was conveyed here. I asked the right questions and was specific enough to mention VPN connections, Either the person on the sales end was ignorant of the broad limitations of the system or just plain out committed fraud at the least, or was a knowing party to Direcway's theft by deception philosophy at the very worst. Removing the proxy server address and routing will allow limited capabilities, but again nowhere remotely equal to what had been available using a cable broadband system. On May 24 2004 two months and two weeks after installation, the total lack of support, utter frustration with arrogant customer service and a useless internet connection, I canceled my subscription and returned my DW6000 Modem and roof radio components in good and working condition per instructions (FedEx number 8456 0737 4101) which was received on June 9, 2004 by a J. Hood (signature proof attached). The system and service was purchased in good faith with the expectation that the usage and connectivity would at worst EQUAL cable performance, out perform cable at best. Speed is useless if the ability to connect to other services, functions and hosts are not available. A casual search on Google with no more then Directway entered, returned over 5,000 entries in the first few pages of thousands, with complaints, unsatisfied clients, shoddy sales practices and lack of service. This has to speak volumes as to the reprehensible and arrogant behavior of this company and its management. With the solid reputation that Direct TV holds, many unsuspecting victims fall prey to this crooked firm’s siren song. Its time that this type of deceitful practice comes to an end. For the board of directors, senior management and yes the shareholders of DTV stock to condone the fleecing of thousands of clients is truly a crime. I want my credit card account credited for the full amount of $400.00. Stephen F. B S B


0 Comments

Post a Comment