Bell ExpressVu - I have been experiencing the worst possible service one can expect from BellexpressVU satellite TV hookup. I have spent numerous hours trying to get this going. After all the frustration, I decided to return the hardware to Bell World in

Bell ExpressVu - I have been experiencing the worst possible service one can expect from BellexpressVU satellite TV hookup. I have spent numerous hours trying to get this going. After all the frustration, I decided to return the hardware to Bell World in Kitchener Emails & Faxes

Sir/Madam,

Herewith are my letters. Thank you.

G. B

June 18, 2004 Bell ExpressVu Fax: 1-866-611-1135 Ronda Bell World Fax: 744-8548 Fax: Bell Canada 1-800-554-5148 Email: Email User 514-391-5021 Re: Jean-Louis Abraffart UEB Malfunctioning TV Satellite Sir/Madam: I have been experiencing the worst possible service one can expect from BellexpressVU satellite TV hookup. I have spent numerous hours trying to get this going. After all the frustration, I decided to return the hardware to Bell World in Kitchener. I explained in detail all the trouble I had with this system to the official at Bell Billing Jean-Louis Abraffart. I was assured by him that he would present a strong recommendation to terminate my entire contract and that there should be a complete and final severance of all obligations and dealings from both parties. This includes removal of the Dish from my roof and a refund. A contract entails the fulfilling of complete satisfactory arrangements from your end and thereafter payment from my end. I have received faulty hardware You have failed to comply with your end and hence the contract is null and void. In the first week I had problems with the equipment after calling your Skydish. Your technician did the installation. Initially I fulfilled the role of the in-house technician by following lengthy and complicating instructions from your end on the phone for more than 45 minutes each instance. Each phone call of mine resulted in a different set of instructions from your staff. This became a routine exercise almost on a daily basis. You were paid to provide assistance I was paid nothing to be your technician. I have been calling 1-888-759-3474 from the day this system was hooked up. I have spent more than 45 – 60 minutes on the phone receiving instructions. On each occasion I was placed on hold for more than an hour. No one returned to talk to me from your call center. You have employed people who speak very limited English. They are hard to understand and are often unable to follow or instruct without a number of unclear repetitions. I had two visits from Bell World spending more than an hour each in my house. The first individual accomplished nothing and cited the receiver as faulty after trying out three remote control clickers. On the 2nd occasion two ladies tried the same with limited success. As usual a day later the same problem surfaced. At this stage my frustration and that of my wife's had reached the boiling point. I unhooked all the hardware and returned it to Bell World. I expect you to remove the dish from my roof immediately and make a total refund. I also expect payment from you to me by way of compensation for the rehook up fee to Rogers Cable TV. I became your technician for the last month with no compensation. I expect you to cancel this malfunctioning and fractured contract and all out standings and issue me a cheque for $183.90. As things stand now I am seriously considering switching my Internet service to Rogers or some other carrier. I have sent you several Emails and received not a single response. You have a reputation of not replying to any communication. Whenever I had to phone any Bell phone numbers I had to endure your monotonous and meaningless lengthy messages. Then one has to put up with the 'press 1' and 'press 2' singsong. Trying to speak to a human being is an exercise in frustration. As of this date I wish to inform you that I am terminating all my credit card agreements (American Express) and any other credit card. I will make payments directly via the mail as and when I receive my monthly Bell Canada bill for the phone and Internet (sympatico). You are not authorized to make automatic withdrawals. You appear to have misused the sub-contracting business practice. My dealings are with Bell Canada. This letter is concise and comprehensive. I expect to hear from you within ten business days. Sincerely, Gerald & Mary B Waterloo ON N2T 1B2 cc: CRTC, MINISTER OF TELECOMMUNICATIONS AND OTHERS, Minister of Consumer Affairs, others too numerous to list June 24, 2004 Zia Bangash Executive Consultant Bell ExpressVu President’s Office Fax: 416-446-3130 Re: Your letter (Fax) June 23, 2004 Mr. Bangash, I have complied with your instructions outlined in your above referred letter. I have returned the ExpressVu satellite dish to Rhonda at 11:00 am in the Bell World store in the Highland Hills Mall in Kitchener. I am expecting a cheque for the total amount you have promised to pay me expeditiously. I am sure you are as anxious as I am to bring this entire unpleasant experience to a mutually beneficial and satisfactory conclusion. Need I remind you that a contract involves at least two parties? At this stage it is not necessary that I repeat unsavoury details which are in my June 18, 2004 letter. I have returned all the hardware to the same store. To this end kindly remit a cheque in full ASAP. Sincerely, G. N. B &#160 Waterloo ON N2T 1B2 cc: Bell ExpressVu Fax: 1-866-611-1135 Ronda Bell World Fax: 744-8548 Fax: Bell Canada 1-800-554-5148 Email: Email User 514-391-5021 July 13, 2004 Mark Jackson Supervisor of Executive Team; Zia Bangash Executive Consultant Bell ExpressVu President’s Office Fax: 416-446-3130 Bell ExpressVu Fax: 1-866-611-1135 1-800 554-5148 Ronda Bell World Fax: 519-744-8548 Email: Email User., Email User Bell Canada Fax: 514-391-5021; Email User Dear Mr. Jackson, I have spent nearly two hours with Mr. Zia Bangash, discussing the problem as outlined in my enclosed letter. He repeatedly used the $270 deactivating fee in a most deceptive and manipulative manner in order to justify his refusal to terminate this dispute and make a refund. I clearly outlined to him repeatedly that there was no contract to begin with, outlined in my letter of 18/06/2004. At this stage I need you to refund me $ 298.85 – 114.95 = $ 183.90. This amount is towards the hardware I paid for and which never worked from day one. As instructed by Mr. Zia Bangash all this hardware has been returned to Bell World in Highland Hills Mall, Kitchener, ON. I made more than a dozen requests of Mr. Bangash to speak to his supervisor. He most vehemently refused saying that he was the only person I could speak to. Finally he agreed to provide me with the name Frank. I emphatically stated that I was not going to speak or write to a person on a first name basis. A first name is used only when two well-acquainted people communicate with each other and not when on official business. We two never used our first names in more than 2 hours of phone talk. He then relented and provided me with the full name of Frank Jackson. It is a well-established evasive and deceptive practice of providing a first name only. Then when one tries to phone the person, the one answering the phone says there is no such person or that there is more than one person with this first name. This man indulged in many wild accusations such as I was evading my financial responsibility and that I had not cooperated with the Bell World staff. His letter of 23/06/2004 was his version of events. Further more at this stage he knew that I had not returned all the equipment. I had not made any agreement with him or for that matter with any Bell staff. My letter of 24/06/2004 outlined my agreement to return the equipment and receive a refund of $183.90. There was no agreement on my part as to any credit like 1. $270 and 2. $45.33. He would like me to believe that he was being very generous with these amounts that he manipulatively dangled in the air. In conclusion, I expect a refund of $183.90. The equipment has all been returned. The contract didn’t get off the ground because of faulty hardware and substandard communication from your staff. I paid you for product and service. I received nothing in exchange. I expect a written response (within 10 business days) along with the payment as outlined and $35.00 towards deinstallation of the satellite dish. I intend to present my case before the regulatory bodies and possibly Small Claims Court in Kitchener. G.N. B Sincerely, Waterloo ON N2T 1B2 cc: CRTC, Minister of Telecommunications. July 17, 2004 Honourable Minister Consumer & Business Services 250 Younge Street, 32nd Floor Toronto ON M5B 2N5 Honourable Minister, Kindly assist in this dispute (copies enclosed) that I have encountered with Bell Canada’s ExpressVu TV service. I have made several direct attempts to seek redressal with no success. Hence I submit my complaint to you. Thanking you in anticipation. I hope to receive a response. Sincerely, Gerald N. B &#160 Waterloo ON N2T 1B2

Gerald B Click this link to e-mail the above consumer: //