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Company: Support for members of the Armed Services who are customers of your Bank of America branch at 5201 Broadway, San Antonio, TX 78209. Almost five years ago, my stepson decided to enlist in t

Category: Other

Bank of America, 5201 Broadway, San Antonio, TX - Support for members of the Armed Services who are customers

Service to Member of the Armed Services

July 3, 2004

Bank of America Corporate Center

100 North Tryon Street

Charlotte, North Carolina 28255 Re: Support for members of the Armed Services who are customers of your Bank of America branch at 5201 Broadway, San Antonio, TX 78209. Almost five years ago, my stepson decided to enlist in the United States Navy after completing three years of college. At the time of enlistment and before leaving home, he shopped around for a local bank that would provide him with worldwide as well as local banking service and he chose Bank of America. He has been giving you his business since then, all through his basic training, two years in the nuclear reactor training program in South Carolina and now while on duty on an aircraft carrier. During all of this time, there have been several instances when his mother or I have had to deposit money into his account at the referenced local branch. Invariably we have encountered problems, hesitations, suspicions, delay and inconvenience, in just trying to deposit money into his account. One could understand this if we were trying to withdraw money from his account. Yesterday, July 2, 2004, I sold my stepson’s car to Car Max as he requested. Since both my stepson and my name where on the Texas Title to the car, Car Max made the certified check payable to both he and I. When I attempted to deposit this certified check with his name on it into his account, I encountered more problems than I had ever encountered.

The teller insisted that in addition to me signing the check, my stepson also had to sign the check before they would put it into his account. When I was finally able to convince her that he was out at sea on duty and unavailable, I had to try to persuade a bank manager to please take the certified check and deposit it into my stepson’s account.

She finally relented because their refusal to deposit the money was attracting the attention of the other customers in the bank. However, in addition to my Texas Driver’s License, she demanded two additional documents of identification with my photograph on it, which I had. I am Hispanic so I am sure that this additional proof of identification had to do with her profiling me as a possible illegal immigrant. It is an absolute shame that your bank provides this type of service to the members of the Armed Services. Here they are performing the service that the President of this country is asking them to perform for you and our country while receiving the service and treatment that you have provided this account. On second thought I can understand why your tellers are so mistrustful of the customers of your bank. When they have to consider that according to recent wide-spread news account: Bank of America recently settled for its role in the mutual-fund scandal with a total of $675 million in fee reductions, disgorgements, restitution and fines. Bank of America agreed to pay a $10 million fine to securities regulators who charged the bank with stalling techniques as part of a trading inquiry. The Charlotte, N.C., bank is also under investigation in Milan for its role in the Parmalat SpA accounting scandal. Bank of America Corp. has agreed to pay $69 million to settle a class-action lawsuit by investors who lost billions in the collapse of Enron Corp. Bank of America official authorized the latest $2.5 million illegal shipment of banknotes which Customs & Excise officers at the Caracas (Simon Bolivar) international airport in Maiquetia seized in a 25-kilo (55 lbs.) sack. Investigations show that the US greenbacks were part of an urgent dispatch from Bank of America to the Caracas-based Italcambio handled by Transporte de Valores Bancarios C.A and that there have been at least seven (7) previous operations in which an estimated $21 million was imported to Venezuela, allegedly bypassing strict currency control regulations Some reports claim that the money is for support of terrorist operations. Shame on you for your arrogance, mistreatment and suspicion of honest hard working American citizens and customers who are members of the United States Armed Services while your organization seems to be drowning in dishonesty. Sincerely FrankL Click this link to e-mail the above consumer: //