Bidz.com - I purchased merchandise (through winning bids) from Bidz.com three times now. The first time I received the item(s) and was disappointed in the quality. However, I bid and decided to be more careful in the future

Bidz.com - I purchased merchandise (through winning bids) from Bidz.com three times now. The first time I received the item(s) and was disappointed in the quality. However, I bid and decided to be more careful in the future

Bidz.com\ A merchandise bidding dot-com company

I purchased merchandise (through winning bids) from Bidz.com three times now. The first time I received the item(s) and was disappointed in the quality. However, I bid and decided to be more careful in the future.

The second time I bid using their autobid system. I won the bid(s) but did not receive an invoice or the merchandise. When I called they said that their autobid system was not working very well because of the volume of their business and "too bad, it is not (our) fault."

The third time I bid and won I received an invoice and paid expediently for the merchandise. I was told I would receive the items in 7 days or so. I called when I had not received the items after almost 2 weeks. They said they would look into this and get back to me via email. After not hearing from them for a week, I emailed again and I was told they could not find my merchandise. It was lost. Again they said it was not their "fault."

I told them I was going to stop payment on my American Express card. They told me this is not acceptable and that if I stop payment on my card they would cancel my account. They have had my money for 28 days and I have nothing to show for it and they want me to wait until a claim is filed by them with USPS to receive a refund!

I followed through on my responsibility which was paying expediently for what I won, they however have not followed through on theirs. Their First responsibility is to make sure their system works correctly (or remove the aspects that do not work from the customers options). Their Second is taking the responsibility to get the merchandise to the customer expediently.

They keep saying "it is not (their) fault." When you are in the business of selling merchandise over the internet, whose responsible is it to get the merchandise to the customer? They do not have good customer service in that they do not try to work with people to resolve issues, they dismiss them and then try to threaten their customers when their company has not followed through.

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