Storesonline - I tried creating a site for myself and it came out totally ridiculous. Turns out, it has to be customized by SOL. A rep I chatted with told me to fill out about 25 pages and mail it in. You will be on a waiting list and if additional work i

Storesonline - I tried creating a site for myself and it came out totally ridiculous. Turns out, it has to be customized by SOL. A rep I chatted with told me to fill out about 25 pages and mail it in. You will be on a waiting list and if additional work is needed on your site, I will be charged for it

December 19, 2006 - Business Reply: StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings.

If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers.

We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns.

Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world.

You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers.

In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

…

Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.” StoresOnline has researched this consumer’s complaint and cannot determine if this is an actual StoresOnline customer.

Sincerely, Customer Service

July 20, 2004 - Consumer Message:

Storesonline

Hello, I attended a day long seminar held in the San Francisco area. I was concerned throughout the

presentation because the empahsis was on selling a product on the web. I sell services and so would all my other vendors. I specifically asked the rep there during our "help session" if this product will work

for me & my other vendors. He said our service is perfect for you. I tried creating a site for myself and it came out totally ridiculous. Turns out, it has to be customized

by SOL. A rep I chatted with told me to fill out about 25 pages and mail it in. You will be on a waiting list and if additional work is needed on your site, I will be charged for it. I also received a call from a rep who said he wanted to pick a "select group" of individuals to be the

"stars" at storesonline. He wanted to coach me for only $10,000! I have since sent a letter to the

manager and his reply was that the recission period has passed and so we can't release you from the

contract. SOL was sued here in San Mateo County where the plaintiffs brought & won a class action lawsuit

against them. While I don't want to sue them unless I have to, I was wondering what steps were taken by other dissatisfied customers to get out of the contract? Thanks. Anne K

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