1st Financial Bank USA, N Sioux City, SD - 2 late payments - harassing phone calls

1st Financial Bank USA, N Sioux City, SD - 2 late payments - harassing phone calls

1st Financial Bank USA in SD--stop with the harrassing phone calls!

To whom it may concern, I am IRATE over recent incidents regarding 1st Financial Bank USA in N Sioux City SD. This is regarding 2 late payments that I have made with the bank. The first incident occured last month, a lady called me, asked for me on a first name basis which I thought was unprofessional (I don't know them personally) and when I got on the phone, she proceeded to ask me about making a payment over the phone using my check. I told her I would rather send it.

She gave me a date that it was due in their office and I was fine with it. I could even send it Express or overnight in the mail. She then kept going with wanting to do it over the phone, asked for the appropriate

info. I said "No I don't have it handy at the time." After talking with her for some time about my financial situation and billing address issues, she got someone else on the phone who was even more boorish. I became agitated through it all and she threatened "Felicia, if you hang up.." Who do these people think they are? I did make the payment by the way and it made it to their offices. I didn't hear from them again until I had another payment due which brings me to this month's issues. The following occured during this week, Jan 24th to present. I was contacted by a lady who asked if I would do the check over the phone. Of course I said no and she gave me a date to send it. Well since I've talked to her, I've received 3 phone calls from people asking the same question and that my payment is due!! And they ask the same question of doing a check by phone. I tell them that I was given a date to send my payment by. They act like doing a check by phone is the ONLY option I have!! I told the person who called the second time that I would have thought that the lady I talked to the first time would have indicated in the computer that I would be sending a payment by mail.

Someone called me a third time and this time I told the young man to stop calling and harrassing me, that I have already talked to 2 other people about my situation and that I am mailing my bill. He asked me

"When did you put it in the mail?" It doesn't matter just as long as they get it. It will get there by the 30th!! I told him that 1st Financial Bank must not value their customers because they would not harass their customers in such a way. I politely told him do not call me again, the payment is coming and hung up. Well to my suprise, I get another phone call again today Jan. 29th!!! SAME QUESTION!!

They asked AGAIN when did I mail it!! And told him they will get it by the 30th. I also received a letter in the mail about this. This is harrassment, plain and simple!! Needless to say, I am cancelling my account with them. I want 1st Financial to know they need to change the way they deal with their customers in regards to late payments.

This is rediculous! I would NOT recommend anyone do business with this company. Not only are they unprofessional, but their interest rates are sky high. The phone number where they can be reached is 1-800-488-4575. 1st Financial Bank only need inform me that I need to make a payment only ONCE, confirm how I would pay, and leave it at that. I do not want and SHOULD NOT receive 3 or 4 phone calls regarding the same subject! Felicia B

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