Tri-Star Products Company - Jack LaLane's Power Juicer - trouble with order

Tri-Star Products Company - Jack LaLane's Power Juicer - trouble with order

Tri-Star Products Company re: Jack LaLane's Power Juicer

Tri-Star Products Telephone Sales Reps purposely lie to get you to buy more product & accessories during your order call. They purposely read back your order request concerning shipping procedures & addresses verbatim but have no intention of following through with what they understand & agree to.

For example, when ordering the "second" Jack LaLane Power Juicer for 33% discount, and you instruct the person to mail one order to your home address and the other Juicer (as a gift) to a separate address, you agree to pay additional shipping costs, they charge your account for these handling fees, read back your specifications, but do not follow through accordingly. To make matters worse, Tri-Star Customer Service Representatives are aware of this problem, but apparently do nothing to stop it. One customer service representative named, Glow, actually told me that in order for the order taker to ship a second juicer to a second address the caller must call back to place that order. What? With respect, the customer service phone reps are courteous, and some even try to help you (Tiffany & Kevin) but have absolutely no authority to remedy any problems. I mean, this simple problem could have been solved by simply sending a pre-paid shipping label to the address that is holding two orders, so that the second Juicer could be forwarded to the correct address without receiving further charges for Tri-Star's mistake. Hello? Worse of all, the Supervisors and Managers do NOT return phone calls. And, I left very civil, short requests for assistance. I am STILL waiting for two managers, Tammy Santiago and Tom Berg (or their assistants), and a Supervisor named, Sharon (who would not disclose her last name?) to return my phone calls which began on January 20, 2004. Lastly, Tri-Star's E-mail Services (Email User and www.customersatis.com ) are also incompetent, or simply have no authority to help customers, as well, so they do not bother to reply to your problem. My brother actually began e-mailing them for help with this order on December 29, 2003. And, no one has tried to actually fix the problem. Are they all just pretending to be customer service people? Do they know what "customer service" means? Are they trying to purposely piss off clients? Do they think that customers will just forget about the problem & just eat the costs to remedy the problem? I wonder if Mr. Jack La Lane knows that his name is being discredited?

B, Cat

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Comment On This

In January 2008, I ordered one pair of tweezers from a TV commercial. Total cost was $19.95 plus sales tax and shipping. My order arrived with six tweezers and no invoice. My credit card statement showed a charge of $161.64 cents. I called the company to report the error and was told they would have to review the phone call pertaining to my order and would call me back within 24 hours.

When I received no call from them after 24 hours had elapsed,I called again. The operator would not give me her name upon request and told me to call back in 1/2 hour as their system was down. Suspiciously, their system for taking orders, however, was not down as I had the option to push a button for sales. It seems only the customer service system was down.

I called back after one hour to be told by the customer service rep that they needed more time. I demanded to speak to the president of the company. She told me he was out. I asked for the vice-president. Seems he was out as well. I asked for her superior and she finally tranferred me to someone named Philamena. Philamena told me she had to check the phone records and would call me back. I told her I would prefer to stay on the line this time while she checked and subsequently got cut off. They never called me back or followed up.

I owned and operated a legitimate mail order company for 20 years and know for a fact that it takes less that one minute to locate a sales history and rectify any problems with an order. This company is obviously out to defraud the consumer.

I reported them to my credit card company and the charges were reversed. It was only then that that Tri-Star responded to my email. Too little, too late. They had the audacity to tell me to pay shipping to return the product! I told them to send a call tag. I don't expect to ever receive one.

I reported this company to the FCC, New Jersey BBB, and Calif. Attorney General's office and I urge anyone who has had problems with Tri-Star Products to do the same.

Comment On This

I had TriStar deliver a Jack La Lane Juicer to both my home and a relative of mine. I found no such problems that are stated above. The associate on the phone was respectful and courteous. I have bought a few products from Tristar such as the ab-roller, and the staff there seems to be very helpful. I find it hard to believe that "B, Cat" was treated with such disrepspect from such a respectful company.