Back Bay Coach - poor service experience

Back Bay Coach - poor service experience

Back Bay Coach complaint

Hello, My name is Elisa Paquet, and on Dec 31, 2003 I used the airport shuttle service Back Bay coach. My flight

was schedule for 5:30am so Back Bay arranged to pick me up at 3:15am. The driver wasn't at my apartment at 3:15 so I called the main line and no one picked up.

I left two voicemails and finally at 3:40am the driver called to say he was on his way. I was finally picked

up at 3:47am and then we had to pick up another person before going to the airport. I then emailed the

customer service department twice and they still haven't responded to me.

I would like a refund for the poor service and poor customer service that I received. Below is the email address for Back Bay coach that I would like to send a copy of this complaint to. thanks for your help,

Elisa Email User

Elisa P

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