Rain Soft Water Treatment System - placed, then cancelled order - changed mind about purchase

Rain Soft Water Treatment System - placed, then cancelled order - changed mind about purchase

Rain Soft Water Treatment System

Thank goodness I had the presence of mind to look RainSoft up on both this website and Bob Vila's message board or I, too, may have been a casualty of this company. My husband and I recently purchased a home and received a call from A&B Marketing, Inc. offering free water tests. I should have suspected something when the person clearly didn't want to tell me what actual company was doing this. True to form a technician / salesman arrives and does this very impressive set of tests which convince me that I not only have horrible water, but the bottled water I buy for drinking is equally as bad.

After nearly two and a half hours with this salesman (who actually was very personable and did a great job with his pitch and probably doesn't even realize the dishonesty of the company he works for), we liked what we saw and said we would like to think about it. Apparently thinking about it is not allowed. In fact, this company will do everything in its power to keep you from thinking about it including knocking installation fee, taxes, and all other add-ons off the price, postponing payments for 3 months, and offering a lifetime worth of soap products. So, there we were signing a contract for a Rainsoft system. In less than 24 hours they were scheduled to install it. The next morning I began to have some doubts, did some internet research and found numerous complaints about the company and admonitions from consumer websites about the type of sales pitch to watch out for. Now, I am not stupid, and I do know that one doesn't normally say anything at all if a product is working the way it should; we expect the products we buy to work. So clearly, I did not have any info from the probably 1000's of satisfied customers that may have been out there. However, enough of a doubt was raised that I decided that I wanted to do more research on this company and called the marketing outfit to cancel before they came to install the system.

Mind you, I only asked for more time to consider the purchase...that is all. The manager did everything in his power to keep that sale: If I waited, I would lose all the discounts and free stuff; the guy was already on his way over to install it and it was too late to stop him; our salesman gave us bum figures, didn't do his job, etc.; He (the manager) had gone out of his way to get us a good interest rate (not hard to do since we have excellent credit).

The longer he went on, the more convinced I was that I didn't want this product. In fact, I told the manager he was doing himself a huge disservice by trying to convince me to allow him to install the system. If he had said "sure, take a week, the offer stands" he would have had a sale. By the end of the conversation, he accused ME of being rude and told me he didn't want someone like me to have the RainSoft system--I didn't deserve to have such a great product, and moreover they were NEVER going to call me again. If RainSoft has the best product out there, how come Culligan has no complaints on this site???? Connie R

Jacksonville, FL

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ALL OF THE FOLLOWING IS IN MY OPINION:

Rainsoft IS the best- at conning people out of their hard earned money, usually for more than double what their very common, average quality equipment is worth. They taught the whole industry how to con.

They absolutely DO NOT have even close to one million SATISFIED customers. They likely DO have over a million ripped-off victims. People who have been duped generally are too embarrassed to publically admit it and complain. FYI- Culligan is generally quite ethical and far more competant than your local Rainsoft sales artist. Culligan has ANY water treatment system Rainsoft has and more.

To say Rainsoft is a whole-house system, and Culligan just a softener- IS A BIG FAT LIE, but that is probably what the trained Rainsoft monkey actually believes. They are as trained in lies as your local scientoligist, but only almost as dangerous.

BTW, I am a Licensed Independent Water Treatment Specialist, do not work for Culligan, but respect them while I have nothing but loathing for Rainsoft for all their abuse of the public.

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From what i understand; Rainsoft is a whole house water and air treatment system unlike culligan who just have a water softner. Clearly you cannot compare the two equally and being number one, rainsoft, probably has alot of people writing things to make them look bad even though my neighbor and i, who both own a rainsoft whole house air and water system, have had zero problems with them and we recommend rainsoft to all of our friends and family. Its a shame that you missed out on such a wonderful product and company.

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This "complaint" has ALL of the signs of being posted by a Culligan salesman cruising the internet for an opportunity to exploit the fears of others. Rainsoft is the world's largest and oldest water treatment company. They have millions of happy customers worldwide. This "complaint" was written by someone with an axe to grind.