Dell Inspiron 8200 laptop - purchased Aug., 2002 - screen put out 1/2 the resolution that is was supposed to - freezing of the screen - constant re-booting

Dell Inspiron 8200 laptop - purchased Aug., 2002 - screen put out 1/2 the resolution that is was supposed to - freezing of the screen - constant re-booting

There is a reason DELL rhymes with HELL

I purchased a DELL Inspiron 8200 in August 2002. I received the laptop and the screen was only putting out 1/2 the resolution it was supposed to put out. So, I sent it back, they sent a new one (?) and had several small problems, but nothing like the continual freezing of screen, failure to execute requested programs, sloooooow start up and constant re-booting that was required after I started to use it more in April of 2003.

I complained to DELL about the various problems, and was told to re-boot the software, and several other lame attempts at providing me satisfaction none of which were effective. In August 2003, my hard drive failed, and I lost a lot of critical data. Being unemployed at the time, this failure was most inconvenient. This hard drive failure happened after many calls to Dell, describing that problems and requesting at home service which my extended service contract supposedly provided.

DELL refused to send a technician and again only gave me very ineffective customer service. I also had a lot of trouble understanding the customer service reps when they spoke, and that is when I discovered that DELL like a lot of cheap-O American companies shipped their customer service to India. The whole experience has been very bad, and I can tell everyone with complete assurance, I will never buy another DELL again.

It is the worst company I have ever dealt with. I am typing this e-mail on a $775 HP computer, which has been great to work with and has restored my faith in computers. I sent the laptop back to DELL, (which originally cost me $2,300) and just received it back. They replaced most of the components, which leads me to believe that the substandard components they installed in the first place were the problem from day one.

DELL rhymes with HELL for a reason. And that is where everyone that works for them in customer service management and executive management (especially MICHAEL DELL) can go!

william g

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