H & R Block, Oakride Mall, San Jose, CA - dissatisfied with service received

H & R Block, Oakride Mall, San Jose, CA - dissatisfied with service received

H & R BLOCK

I AM VERY DISSATISFIED WITH THE SERVICE OF H&R BLOCK. I ONLY WENT TO THESE "SPECIALISTS" BECAUSE A FRIEND RECOMMENDED ME TO GO WITH HER AND WE COULD DO TAXES TOGETHER...."WHAT FUN"! I END UP SITTING THERE FOR ALMOST 2 1/2 HOURS WITH SOMEONE WHO DID NOT KNOW WHAT HE WAS DOING BUT WHO COULD TYPE AS FAST AS MY 6 YEAR OLD SON.

I WANTED TO MAKE HIM MOVE OVER AND TYPE FOR HIM! ANYWAY, I HAD 1 W-2 AN 2 SHEETS OF PAPER FOR DAYCARE. TO MAKE A VERY LONG STORY SHORT...I ENDED UP WALKING OUT OF THAT OFFICE SO FRUSTRATED THAT I HAD TO SCREAM WHEN I WALKED OUT. I WALKED OUT STAYING 2 1/2 HOURS AND STILL NOT COMPLETING MY TAXES!!!!!! SINCE THEN (4 DAYS AGO) I STILL HAVE NOT SUCCESSFULLY SUBMITTED MY TAXES BECAUSE NOW THEY ARE SAYING MY CHILDREN'S SOCIAL SECURITY NUMBERS ARE NOT MATCHING THE IRS??? THE NUMBERS ARE THE SAME NUMBERS MY TAX PREPARER USE FOR PREVIOUS FILING AND I ASKED THE "SPECIALIST" IF HE NEEDED COPIES OF ANY PAPER WORK I HAD AND HE SAID "NO".

SO, TODAY I HAVE TO TAKE MORE TIME OF MY DAY AND WITH MY CHILDREN TO GIVE THEM COPIES OF PAPERS THEY SAID THEY DID NOT NEED. THE MAIN POINT OF THIS IS THAT I AM PAYING THEM 133.00,PLUS 27.00 FOR "PEACE OF MIND PLAN" (YA~ INSURANCE IN CASE THEY MESS UP, WHICH THEY WILL!), PLUS WHATEVER THEY ARE CHARGING ME TO GET MY REFUND.....WHICH IS OVER $200.00! WHAT A RIP OFF!

I COULD'VE WENT TO ANOTHER PRIVATE TAX PREPARER FOR ABOUT $65.00 AND DEAL WITH A REAL PROFESSIONAL WHO KNOWS WHAT HE IS DOING AND WHO YOUR BLOOD PRESSURE WILL NOT SHOOT UP OVER THE DANGER LIMIT! I AM AT WORK AND WRITING THIS SO IT IS VERY RUSHED BUT I AM SO FUMED ON THE WHOLE FALSE ADVERTISEMENT CRAP I HEAR EVERY HOUR ON THE RADIO. DO NOT GO TO H & R BLOCK UNLESS YOU WANT MORE DRAMA IN YOUR LIFE!!!!! ESPECIALLY, THE H & R BLOCK AT OAKRIDGE MALL IN SAN JOSE!

SAN JOSE, CA.

Delora R

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Comment On This

Note that Delora's comment is 4 years old. Having had my return done at that office I know it does not accurately represent the preparers. She did not have to purchase the policy nor pay for her refund to receive it as it was explained to me and the experience I had. Choices she made then complains about.

Comment On This

I was shocked to see such a negative response, but I guess whomever prepared that tax return back in 2004 no longer works at that H&R Block. I have been going to the one in Oakridge for the past two years and have recommended friends, family and even co-workers to the H&R Block inside Sears at the Oakridge Mall and we've all had very good experiences. My tax preparer was quick at getting everything done and she actually made it an enjoyable experience rather than a painful one, even though I owe money this year. She explained to me how I can change things so that I won't be in the same situation next year. The current tax preparers are a big help!

Comment On This

Thank you Delora, the message you wrote was very helpfull.I live near Oakridge and was thinking about doing my taxes in that location.