Saxon Mortgage Services, Fort Worth, TX - received mortgage payoff amounts that are not correct

Saxon Mortgage Services, Fort Worth, TX - received mortgage payoff amounts that are not correct

SAXON MTG Company

On December 3, 2003 I filed my first Congressional against SAXON Mortgage Services, 4708 Mercantile Drive North, Fort Worth, TX 76137-3605, (817) 665-7200, fax (817) 665-7400, 8018,7924,7847 and 7631.

At the time they denied my husband who has been in a deployed since the beginning of last year the Soldier Sailor Relief Act. Finally a letter date 1/14/2004 was sent to me granting the Soldier Sailor Relief Act back to us with an effective date of 10/1/2003. The other day I called SAXON to inform them of the letter they sent me and a supervisor told her employee Jackie to tell me that I had to request in writing the overpayment of monies that I sent them from October 2003 to present and that they will review my letter and decide if they will send me a refund. Since January 22, 2004 I have been requesting a payoff because I am due to go on orders soon and my husband still has not returned and I am doing my soldierly duties of trying to get my finances in order before I leave. I am unable to do so because SAXON has sent me many payoffs and they are all incorrect. They have been promising the correct payoff since last week and Sir I still have not received it. Also, they have approximately $1,400.00 of my money sitting in a holding account because they claim that they don’t know what to do with it. Sir, this is my overpayment that I have paid them due to the effective date of the Soldier Sailor Relief Act and they still have not sent it back to me. We have two young children and one parent gone to WAR is difficult and now I am going on orders and SAXON has treated us so terrible during these times. I have documented everything and I want them to give me the correct pay off as of 2-15-2004 and to send me my money back that I have overpaid due to the Soldier Sailor Relief Act. I have faxed them over four letters and spoke with them almost everyday since last Thursday trying to resolve these issues and they are not doing right by us. Once again, I feel this is an injustice to the soldier serving this country. SAXON clearly does not support our military personnel of this country. Sir I am requesting that you help us solve these problems with SAXON who has given us so many problems in a short amount of time. A supervisor at SAXON denied me the Soldier Salior Relief ACT and I had to fight for it for the Last 3 months.

SAXON MTG does not support TROOPS.

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email me your phone number. my company has inside contacts with the investors who bought the loans from Saxon. Saxon sold a lot of their subprime loans to investors and that is why they are not working with you. my company has completed probably about 90 cases with Saxon alone this year. I will give you more details when we talk.

Maguilar1924 AT yahoo.com

Comment On This

We have been waiting 9 months for Saxon Mortgage to CONTACT US regarding a Loan

Modification but Saxon fails to return our phone calls or emails. Our loan is a subprime loan

which has been increasing every 6 months since 4/1/08 and we are unable to refinance as we owe

more than our home is worth. Our only option is to get a loan modification. We have been trying

to contact Saxon Mortgage since 1/8/08 to get this Loan Modification done, but Saxon has

FAILED TO RETURN OUR PHONE CALLS or DO A LOAN MODIFICATION. It has been 9

months. On 12-30-07 Saxon Mortgage agreed to look over our Sub-Prime Mortgage to do a

Loan Modification to freeze our interest rates and possibly lower our monthly payment by

decreasing the interest rate. Saxon mailed the paperwork for us to fill out regarding our income,

banking info, bills, etc. We faxed this information back on January 8, 2008. My wife and I

telephoned Saxon about every other day for the status of this loan modification. We did not

receive a phone call back until March, 2008 wherein the case worker, Sandra Vasquez advised us

to NOT make the April and May, 2008 payments since we were doing a loan modification and

making a payment would "mess up" Saxon's numbers. Ms Vasquez stated the 2 payments will

go to the end of the loan and will NOT BE REPORTED ON OUR CREDIT. She stated she will

call us back in 2 weeks to provide the completed Loan Modification. She never called back, nor

did any other Saxon Representative. My wife or I continued to Telephone & Email the Saxon

Loss Mitigation section and continuously left telephone messages, which went unanswered. In

June 2008 we check our credit report and Saxon DID REPORT the 2 payments that we were told

to not make. We continued to call Saxon Loss Migigation and they said they would expedite our

message and make it top priority. We NEVER received a call. On September 18, 2008 (8

MONTHS SINCE WE HAVE TRIED TO OBTAIN A LOAN MODIFICATION) the Saxon

representative LaKisha said that Saxon did received our fax 8 months ago, but they could not

read it. She asked to refax it - which I did do. Saxon did lie about this as they were working on

the loan modification in April 2008. I have left messages EVERY OTHER DAY for the new

case worker, Ronald Hanes at ext. 204768 - which were not returned. TODAY, OCTOBER 4,

2008, SAXON MAILED US A LETTER STATING THAT THEY CLOSED OUR CASE FOR

A LOAN MODIFICATION DUE TO THEY COULD NOT CONTACT US when we have been

calling EVERY OTHER DAY for 9 months. My wife is a stay at home mother and is home

EVERY day and we also have caller ID - SAXON NEVER CALLED. They have closed the case

since they say THEY cannot get a hold of US!!! We are trying to get help to avoid Foreclosure

and Saxon Mortgage will Not work with us or contact us!