Dishnet DSL - Cable modem - High speed Interenet connection - Issues

Dishnet DSL - Cable modem - High speed Interenet connection - Issues

Dishnet DSL - Cable modem - High speed Interenet connection - Issues

Hi I am Sankar, resident of Nanganallur, Chennai. Recently (Nov 2003) I took a Cable modem connection from Dishnet DSL limited, for Internet access. As part of the installation charges I paid Rs.9704 and as per my plan I am paying Rs. 995 as my monthly rent for the access. The initial amount, which I have paid, is a non-refundable amount. Things were going fine with few hiccups then and there. I had some connection/ billing issues, which took their own time to resolve. This month (Jan 2004) I shifted my residence within Nanganallur (just two streets away from my previous residence). I approached Dishnet to shift my connection and had the shock of life. Dishnet demanded a heavy charge of 5500 rupees for shifting. I was quite surprised and asked them why this charge and was told this is the standard charge for shifting throughout India. When I asked them why wasn’t I told about this before, the Dishnet representative told it was not required to be informed when I took the connection. My questions are -> I have paid Rs.9000 and have taken the connection just 2 months back, now just for shifting 2 streets away why should I pay another 5500 rupees? -> How is it reasonable to quote same price for shifting to other state in India and even within the same apartment? I have got software installed, Modem and hardware connections available in my system and only thing which has to be shifted is the cable wire – which flows through the terrace and Dishnet has wide spread connections across Nanganallur and this new connection is not a big deal at all. -> If this charge is fixed then why was I not informed well in advance, while I was taking the connection? If known, I wouldn’t have gone for Dishnet cable modem services at all. The initial 9000 rupees which I paid is non-refundable, now I have the choice of loosing the initial 9000 rupees or recurring 5500 on every residence shift I make.

Pls. beware of these sorts of cheats by the service providers and make sure that you check all these things while going for a service. I am planning to take this to consumer court. Pls. let me know what is the procedure, whom and where to contact and escalate the issue. Thanks Sankar

Sankaranarayanan S

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