North American Airlines - plan returning from Iraq repaired several times, delay in Scotland

North American Airlines - plan returning from Iraq repaired several times, delay in Scotland

North American Airlines

Below is a copy of my letter to North American Airlines. Please see newstory that aired Monday night. The Army and North American Airlines put our boys coming home from Iraq on a "junk" plane that had to be repaired 3 xs and stranded them in Scotland.

North American told us (wives and mothers) that they were sending a plane to rescue them. Please see story. Per events I did not get to see my son and have not seen him as of yet.

Subj: My American Soldier

Date: 1/20/2004 8:53:10 PM Eastern Standard Time

To: Email User First Coast News | Article ..here is a newstory that aired Monday night regarding my delimma because of North American Airlines and the US Army. I sent a complaint today requesting a person in management to call me. Since I did not receive a reply I went ahead and notified the Better Business Bureau, an attorneys office and wrote to my Florida Representatives and Jeb Bush..also sending them the above newstory. If I do not receive satisfactory compensation for this atrocity I will continue to pursue. Our country has spent $70 million dollars on this war. They contracted your company to bring our boys home. A mechanic from your company was flown in to Scotland to repair an engine. Instead of flying the stranded soldiers home, your company demanded the broken plane be repaired.

After 3 serious problems with said plane, they were sent home on a repaired plane. Many family members (myself being one of them) called your customer service and requested that another plane be sent for the stranded soldiers. One was never sent. Your company provided sub-standard equipment to bring heros home on. What a shotty company. I will tell the world my story. I have written to Oprah, Montel and Larry King Live. I have written to Fox News and will continue to get the word out about how your company failed to bring our defenders of freedom home in a timely fashion and in the style they deserve. I strongly advise someone in authority give me a call asap. I will continue on my quest until I am satisifed. Daily, I will find more to tell my story to. Sincerely, Janet G

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