StoresOnline.com - unable to access Web site - denied refund

StoresOnline.com - unable to access Web site - denied refund

December 19, 2006 - Business Reply: StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings.

If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers.

We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns.

Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world.

You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers.

In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

…

Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.” StoresOnline has researched this consumer’s complaint and cannot determine if this is an actual StoresOnline customer.

Sincerely, Customer Service

January 21, 2004 - Consumer Message:

From: Lewis Email User

Stores on Line

I recently went to an Internet work shop for Stores on Line. I purchased the kit consisting of three web sights on 1/14/2004. I tried for several days to access the web sight with no luck (access denied) every time. We tried to call customer service no answer.

I found the corporate phone number on complaints.com site. Called it spoke to someone who said I could not access it because the password they gave me wrong, she said it had to be 8 letters and reset my password. By this time my wrights to cancel in 3 days had already passed (how convenient). I went to the web sight work shop today (1/20/2004) to ask for my money back they said my time had expired. They tried to smooth things over. I ask to speak to some in charge about this mater. They gave me a number to Brian Bills who takes care of the returns. I ask for a return on the kit and I was denied.

He said it showed we accessed it on their end, But all we got was access denied. He wanted me to give one of my numbers to check it, but I didn’t want him to manipulate the system on his end. I told him I wanted my attorney to see what I had been dealing with. I am considering filing a CIVIL LAW suite. Anyone interested contact me at Email User.

The above message is Complaints.com Consumer Message # 25 January 21, 2004