Storesonline.com - paid for service - unhappy with service - want money back

Storesonline.com - paid for service - unhappy with service - want money back

December 14, 2006 - Business Reply:

StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings. If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers. We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns. Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world. You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers.

January 12, 2004 - Consumer Message - From: Rebecca Email User

Storesonline.com

January 23,2003 I bought into the idea of an Internet business with Storesonline.com. They really pressured me to buy and did not give three days to get out of it. The sales man then pressured me to buy into ECI- Pay. "You need a method to collect payment."

A few weeks later a sales man called about a tutor and also links that would help get traffic to my web site. After much frustration I did manage to get one web site up. I hired a young man knowledgeable in computers to work with me and the tutor. I have not yet had any orders.

I would just like to get my money back now that I am in dept. I have no plans to use the other two web sites and would just like to resolve this situation.

This company takes advantage of older people that are in need of extra income. Their program is not easy to follow for the ordinary person.

Would you please help me with a plan to recover at least some of my cost.

Thank you,

Rebecca

The above message is Complaints.com Consumer Message # 13 January 12, 2004