Quickbooks Pro 2004 - Seminar-in-a-Box - poor customer service experiences

Quickbooks Pro 2004 - Seminar-in-a-Box - poor customer service experiences

From: Warren LeBlanc [Email User]

Problems with Quickbooks Pro 2004, and Seminar-in-a-Box

Sirs:

I have had a very poor customer service experience with Quickbooks on-line ordering, and of the Seminar-in-a-box training software.

After ordering Quickbooks Pro 2004 on the On-Line website, with 2-day delivery, Intuit never told me of the ordering status, for over 12 days. I emailed Intuit some 8 times, to stop my $500 order, and never got a response back. I called several times and got the CSR response, "our computers are down, so we can't stop your order."

On the 13th day, I got a machine-email, "your products have been shipped". Upon receiving the Seminar-in-a-box, Disk # 2 locked up my PC on both win2K, and another PC on WinXP. What junk!. Who knows if Intuit will be deceit enough to refund my money?

Warren LeBlanc

e-mail: Email User

The above message is Complaints.com Consumer Message # 12 January 12, 2004