PC World, Blancharstown, Dublin, Ireland - PC World Mastercard Coverplan vouchers in pounds sterling not accepted to purchase replacement Packard Bell laptop computer - told to get vouchers issued in euros

PC World, Blancharstown, Dublin, Ireland - PC World Mastercard Coverplan vouchers in pounds sterling not accepted to purchase replacement Packard Bell laptop computer - told to get vouchers issued in euros

PC World - Mastercare Coverplan

I purchased a Packard Bell laptop on 25/11/2002 from PC World Branch 4832, Mile End Road, London.

Unfortunately during a break in at my apartment in Dublin, Ireland on 30/08/2003 it was stolen. I made my claim to Mastercare and was issued with product replacement vouchers together with coverplan voucher for the remaining value of the coverplan. I got the said vouchers on 10/10/2003.

The vouchers were issued in pounds sterling. On 12/10/2003 I tried to purchase a replacement laptop from Dixon / PC World in Blancharstown, Dublin. The store Managers in both stores refused to accept the vouchers at the equivalent value in euros, they would only accept at face value whereby I would lose about € 700.00. They advised me to get the vouchers converted into euros.

On 13/10/2003, I called the Customer Services and was advised by the Customer Adviser to sent back the vouchers, which I did on the same day. I returned the vouchers to Mastercare Service and Distribution Ltd at Maylands Avenue, Hemel Hempstead, Herts HP2 7TG.

I have yet to receive the said euro equivalent replacement vouchers from Mastercare. I have had long, frustrating correspondences with Mastercare/Customer Services as well as very expensive phone calls but till todate no reply.

The e-mail address for Mastercare Coverplan is Email User .

I would appreciate it if you would please post my complaint on your site and forward it to them as this has been pending for far too long.

Thank you.

Jagdeesh S (Dublin)

Click this link to e-mail the consumer that posted the above message: //