Self Adjusting Mattress - SAM Mattress - from Comfort Direct - late delivery

Self Adjusting Mattress - SAM Mattress - from Comfort Direct - late delivery

Comfort Direct---SAM Mattress

I ordered a Self Adjusting mattress from Comfort Direct in the beginning of September and was informed that we would receive this mattress within three weeks. After three weeks had passed with no word from this company, I called Customer Service and was informed that they had run out of wool covers, and, therefore, had not sent the mattress (why they could not send the wool cover separately, I do not know!!). They again assured me that the shipment would be sent to me by the end of the following week. Since I again did not hear anything, I called again, and they informed me that it was shipped to their freight company that Friday (October 3). Comfort Direct then informed me that the freight company (Old Dominion) would contact me the following week to schedule delivery. Since I did not hear from them when I returned from vacation, I was going to call them on Monday, October 13th. I received an e-mail from them informing me that a tentative date of delivery had been scheduled for the following day. I called to confirm and was informed that the mattress would be here the following day between 8 am and 5 pm. The mattress never showed. I called Old Dominion and was informed that they had transferred the mattress to yet another freight company, Coast-to-Coast. I contact Coast-to-Coast and they told me that they would be here Thursday, October 16th, 2003, between 9-12. They never showed, even after I contacted them at 11 and they assured me that they were coming. I called again.

They told me that they would be an hour and one-half late. I had informed them when they originally called that I had to leave at 1:00 pm and asked them if they could deliver the product after 3:00. They refused. At this time, they also informed me that they would be placing the mattress and box spring in the garage or in the hallway and it was my responsibility to get the 180 pound item up the stairs. At this point, I refused service. I re-thought about it and called them again to reschedule. I then contacted Comfort Direct and explained the situation. I was not informed that this mattress and support were just going to be dropped off in the hallway or garage and it would be my responsibility, and also expressed my frustration at the lack of delivery response. Comfort Direct assured me that they would take care of the delivery concern. I left the house for my appointment. No one called back. I then called Comfort Direct and canceled the order. I was informed that I would be responsible for the freight cost and re-stocking fee. I informed them that I would not be and such information was not on their website. Surprise, surprise! When I went to print-out this information from their website, new information suddenly appeared about refusal of product. The owner, Kevin, has been nothing but spiteful and nasty to me. I believe that they breached their contract with me, by not delivering the product on time. If Comfort Direct wants anybody to pay for shipping, it should be the shipping company, not me.

Click this link to e-mail the consumer that posted the above message: //