T-Mobile - jumped through hoops been promised the world from Customer Care and still have not made one accomplishment in getting this problem resolved

T-Mobile - jumped through hoops been promised the world from Customer Care and still have not made one accomplishment in getting this problem resolved

ANOTHER T-MOBILE COMPLAINT

First I would like to state it is unbelievable the service I have received in an effort to get an obvious error corrected. I have jumped through hoops been promised the world from Customer Care and still have not made one accomplishment in getting this problem resolved. On 28Jan2004, I noticed my mother's checking account had been credited twice for a payment of $78.85. I immediately called Customer Care and they asked me to fax a copy of the statement to 866-828-8101. Now that created a problem in itself, because we had to go through the hassle to get the information from the bank. Once that was accomplished, we faxed the info and called Customer Care again.

This time we were told there was no records about the PREVIOUS phone call, but we were assured that the problem had been discovered and a check was put in the mail for the $78.85. After patiently waiting for a check that of course never came, we call Customer Care again. This time we were told there were no check nor were there any record of our previous TWO phone conversations.

However, we were assured that Customer Care would take care of the issue. Our new instructions were to fax the proof (STATEMENT) to Customer Care Representive, Lauto (no last name of course) after 5:00 p.m. because that was the hour this Customer Care personnel began his shift. He would take care of the problem. After a few more days we called and again and a very friendly Customer Care personnel informed us there were no records of the previous THREE calls but not only would he handled the credit which would show on 08January2004 but he would give us the entire month of August free for all our troubles. Needless to say, the next call to Customer Care we were informed again, there were neither records of the previous FOUR phone conversation nor the free month of Service in August. Call FIVE, on 11Feb2004, we spoke to Agent Kelly (of course no last names) and her supervisor (Adrian) (again no last name) but agent number 1724295 if that means anything, and they stated all our other attempts were in vain because none of the other agents filled out the "Cash Posting form ". Ahhhhhhhhh, the "Cash Posting form," agent Kelly supposedly filled the form out and the number is 50203641. Now it is my assumption that T-Mobile will match my statement (THAT REFLECTS THE TWO $78.85 PAYMENTS) with the Cash Posting form and research the payments and credit our account for that amount. There is a very good chance, that this may not be the solution to the problem and an even greater chance that when I will call Customer Care back and they will state they never received the faxed so I have faxed the statement several times. As it stands, I have not recieved the credit, the free month of August, nor the world as promised.

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