CompUSA, Ann Arbor, MI - Toshiba laptop - screen went blank after 7 months

CompUSA, Ann Arbor, MI - Toshiba laptop - screen went blank after 7 months

customer service nightmare with toshiba laptop

I've been talking with the manager at the Ann Arbor store, Dave M, and so far they've just offered a $150 gift certificate to make up for this (less than the cost of the far-worse-than-useless extended warranty).

If, when I bought the computer, I'd been told the laptop is $150 cheaper but if it breaks it will be in the shop for 3.7 months, I would have run screaming. Needless to say, I'm still really upset. As a first step, I've posted the following to my website. You can find it by googling my name: Daniel R. (I'm the first of 300,000+ hits) Clearly the right thing to do here is replace the laptop!

--- The following is from my website, and, soon, complaints.com --- A year and 7 months after I got my Toshiba laptop at CompUSA, the screen went blank. It was under warranty (I even bought the 4-year insurance from CompUSA) so I took it in and they said it would be fixed in up to 3 weeks. 3 weeks to the day later it came back seemingly fixed, but after using the laptop for some hours the screen went completely white. I took it for the 2nd time. This time it took around a month to come back and Toshiba called me to say they couldn't reproduce the problem. I explained that it takes some hours for the screen to die. They sent it

back untouched anyway and sure enough, the screen went white again within hours. So I took it in a 3rd time. Another month or so and many anguished phone calls and voice mails and they finally said it was fixed. They have a policy that if the computer has the same problem 3 times in a row they

will replace it. They refuse to honor that in my case since it didn't technically break 3 times -- one of those 3 times they just failed to fix the existing problem. Bottom line: I got a Toshiba at CompUSA and couldn't use it for 3.7 months. They feel very bad about this, but this was really much worse than having no warranty at all and I'm going on an anti-Toshiba and CompUSA

crusade until they redress this atrocity. Daniel R

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