HP Computers - On October 18 2004, I called HP support line for problems that I was having with my Pavilion monitor F1703. It was not powering up and I could not see anything on my screen.

HP Computers - On October 18 2004, I called HP support line for problems that I was having with my Pavilion monitor F1703. It was not powering up and I could not see anything on my screen.

HP Computers / service

HP computers/service On October 18 2004, I called HP support line for problems that I was having with my Pavilion monitor F1703. It was not powering up and I could not see anything on my screen. After about 2 hours on the phone talking to somebody in India, they came to conclusion that the monitor was defective (duh). First let me explain that I am a American military member stationed overseas in Germany and when I call HP support line it is overseas long distance.

So that call cost me about $85.00 and support person said that they would put me in to receive a new monitor. Well that would have never happened except I called back to check the status and after about 1 hour on the phone again ($45.00) they said that my monitor would be sent out but might take a while because the monitors were back ordered.

Over a month went by and nothing, but was not pressing the issue because I did not want to call back and spend countless hours on the phone again. Then going through my bank account I notice that $545.00 missing on my account to a charge to HP shipping, I had been charged for a monitor that I never received and had no chance to send this broke piece of crap back. I then called HP support again and told them of my situation. The support person in India told me that I should have not been charged. (duh) He said that he had to get approval from a supervisor to credit my account. (This was a debit account and it came right out of my Checking) Looking deeper into this and getting my order number which was never given to me I found that the monitor made it all the way to Frankfurt and then was sent back to HP. I never received the monitor and now I am out $1090.00 for my broke monitor and the one HP charged me for that I NEVER received, not to include all the phone calls that add up to over $300.00, so now I am paying around $1500.00 for a monitor that is a big paper weight| (did not even get a reach around).

I have called HP "support" line many times because I now have no money in my checking account and in hurting status around Christmas.. (thanks HP) The last person I talked to was a very nice lady and man in Canada, who told me that HP made a mistake in charging me for that monitor and would make sure that I get refunded for it.

He also looked into how he could get me a new monitor and this is what he told me. "you can go to you local Army Air force Exchange store and talk to a Les and give him a code word and he would give you a new monitor" I said great and asked him why this did not happen in the first place... He said that this should be what was done in the first place||

Well I went to my AAFES store and they told me that Les was in IRAQ and would not be back until January| (I am not going back to Iraq to talk to Les|) I cannot believe that HP treats its customers like this. I have one message for HP that I can say here, for God’s sakes you are a American company.. (support our troops)!!!!!! Derek Rhiness D

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