Dell customer service - My complaint with Dell is that they have the worst customer service I have ever run across. I had A very simple question. I had not received my invoice, so I called to ask "What is my balance and where do I send the payment to"?

Dell customer service - My complaint with Dell is that they have the worst customer service I have ever run across. I had A very simple question. I had not received my invoice, so I called to ask "What is my balance and where do I send the payment to"?

Dell Customer support Sucks

Holden,Ma 01520

My complaint with Dell is that they have the worst customer service I have ever run across. I had A very simple question. I had not received my invoice, so I called to ask "What is my balance and where do I send the payment to"? I was on the phone for an hour and a half with Dell's customer serv. dept in India. The first cust. serv. rep I asked put me on hold three times and the first two times she came back on the line she tried to give me the address to mail my rebate form to.

Each time I explained , no I want to mail a payment in how much do I owe and where do I mail it. She transferred me to another rep who tried also to give me the rebate form, finally she said "oh you want a copy of your invoice" I said no I just want to mail a payment in etc...

She transferred me to Technical support !!! From that point on I kept getting transferred each automated message I got the clarity of the recording got worse and worse the last two I had no Idea what was being said. I finally hung up. I tried calling later finally after getting through to a person. I got transferred once again I ended up with a customer service rep with an attitude problem but at least I finally got an address to mail it to. I e-mailed Dell about my problem I got the standard company e-mail back saying we will look into your problem.

I believe the next day I got an e-mail from a rep saying this was not Dell's standard operating procedure and were sorry for any inconvenience. I explained to this person I had mailed the payment in and noted the check with my customer # and order #. She then informed me this was no good because I did not put MY Proffered Cust. # on the check that I would have to get a copy of the front and back of my check to submit because with the info I supplied there was no way they could post the check!! I waited for my bank statement sure enough they cashed the check.

I then went on line through their web site which isn't very user friendly in it self, and found at least my payment had been posted to my account. Probably in total I wasted approximately three hours on this simple question by the time I was done I have worked in customer service in one way or another for twenty some odd years, I know how aggravating the customers can be at times.

I have never run in to such poor customer service though as Dell's. Dells cust. serv. seems incapable of grasping the customers needs understanding what to do about a particular issue and or how to LISTEN. This was such a simple issue but it upset me enough that I will never buy from Dell again and I make sure I let people know how poor the service was and to think before you buy from Dell. Thank you for your time Gary

J, Gary-L Click this link to e-mail the above consumer: Email User Consumer

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I have been trying to get my preferred account straight for the last two weeks. I ordered a TV from Dell in December and returned it two days after I received it. I called Dell to tell them I was returning the TV. They in turn told me I had to pay a restocking fee. I said ok I wiil pay the restocking fee rather than keep the TV because it was not usable in my estimation. When I received my bill Dell had taken the restocking fee from my return of the original price of the TV. I was also debited a second time when the TV went to the Return Dept. Dell cannot get away with charging me twice for the restocking fee. I have called so many time concerning this charge. I will never order anything from Dell like this again. I am a loyal customer and have had an account with Dell since 2003. No one seems to know what the other one is doing. They transfer you from Dept to Dept and you still can't get any satisfaction. I wish someone could take care of this as I am tired of calling and being shifted from one place to another. The customer Service of Dell needs a face lift. Mina

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If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is Michael AT dell.com.

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I pay all my bills online. Dell Preferred Account is the worst company. I have had to change my password at least 8 times, and still get blocked because I tried too many times to logon when I couldn't even pay, because it rejected my password and made me get a new one. The next day it still blocked me. I called the company and they have no after 5pm, billing support or technical support for password problems. They sub-contract to mycheckfree.com for the payment. So if you get blocked logging into Dell, you cannot pay at mycheckfree.com. You can call Dell and pay over the phone on the automated system for a $9.95 fee or pay using a customer service representative for a $14.95 feel.They say you must pay two days in advance even though my bank showed it appearing by the next business day.You cannot pay directly through mycheckfree.com, because Dell is not listed as a company that they serve. They will not fix things! Their computers have been good, but the payment on them is a total nightmare!

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I have had a Dell Inspiron 6000 for 2 years. The screen has always been muddled. It feels like you need to wear glasses to see it clearly. I've tried to lighten and darken the screen to no avail. I have seen Hewlett Packard notebooks and the screens were beautifully vivid. You just lost a customer for Dell. Secondly, I am tired of speaking to people from, India they are hard to understand not to mention,taking American jobs. OK will I have to pay more for my product if Americans are employed there, yes, so be it. The silent majority must now

speak out and Dell is the biggest offender. You may not care if you hold me as a customer, but I work in a service oriented job and will speak my opinions where and when I can to whoever will listen. GOD BLESS AMERICAN AND GOODBYE DELL.

Sincerely, Jean DeMers

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I've had the same situation with just the purchase of a Dell. After 5 days of no shipment, and afer 3 calls, i FINALLY STARTED CALLING TO CANCEL THIS ORDER. I actually timed the amount of time on hold, dropped calls, and transfers to 3 1/2 hours. They continued to tell me I should have received this computer, even when the carrier company said they did no pick up or deliver the computer. I am so glad i Used my credit card and kept records.

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I BOUGHT A NEW DELL AND IT WORKED FOR A SUM TOTAL OF 3 HOURS. I CALLED FOR 2 WEEKS AND THEY EITHER HUNG UP, TRANSFERRED ME TO A SUPERVISOR THAT NEVER ANSWERED, TRANSFERRED ME TO "ANOTHER TECHNICIAN" AND THEN HUNG UP, TOLD ME TO TAKE THE COMPUTER APART WITH A SCREWDRIVER. I MADE 14 CALLS, OFTEN ON HOLD FOR > 30 MINUTES, AND WAS LEFT WITH A BROKEN NEW COMPUTER AND NO AVENUES FOR REPAIRING IT. THEY ALSO REFUSED TO SEND A TECHNICIAN TO MY HOUSE, SAYING THAT THEIR STANDARD OPERATING PROCEDURE IS TO HAVE ME TAKE THE COMPUTER APART AND THEY WILL HELP ME FIX IT OVER THE PHONE 9WHICH WOULD VIOLATE MY WARRANTY.) I FINALLY CALLED MY CREDIT CARD COMPANY AND FILED A DISPUTE. THEY REQUIRED ALL THE NOTES I HAD TAKEN OF THE CALLS I HAD MADE. I ALSO SENT 3 EMAILS; THEY WERE NEVER ANSWERED. I HAVE GIVEN DELL UNTIL THE END OF JANUARY TO COME TO MY HOME TO PICK UP THEIR COMPUTER, AS MY CREDIT CARD (MASTERCARD) HAS REVIEWED THIS SITUATION AND HAS REFUNDED MY MONEY IN FULL.

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Thats true. DELL has a very horrible customer service and also the company's process is very bad for what I understand. I brot a laptop from them and its been more than 3weeks and are yet to deliver. but the money from my a/c is transferred to theirs 2weeks back. over all i had a very bad experience. I would never recommend DELL for anybody.

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Dell is the worst they never have any info. they put you on hold forever. i ordered an item for a christmas present in nov. they said it would be sent on the 10th of dec. now i got an email that it would be sent on the 21st of dec. which there is no way it will be here in time for christmas now, they said they cant over night it so i am so pissed and everytime you call them you either cant understand them or they do all but answer the question that you asked them. they are TERRIBLE!!!!