MCI - I have lived and worked in many different countries around the world, I have come in contact with many different companies, and dealt with many different customer service representatives...but in all this time I have never, ever, experienced a more

MCI - I have lived and worked in many different countries around the world, I have come in contact with many different companies, and dealt with many different customer service representatives...but in all this time I have never, ever, experienced a more incompetent, rude and ignorant company than M.C.I.

MCI

I have lived and worked in many different countries around the world, I have come in contact with many different companies, and dealt with many different customer service representatives...but in all this time I have never, ever, experienced a more incompetent, rude and ignorant company than M.C.I. I would be interested to see how MCI ranks in customer satisfaction surveys because I have honestly never encountered such utter incompetence!!! I moved to North Carolina last August and set up a new phone line, with MCI as my long distance provider. A friends of mine at the time told me to avoid MCI at all costs I only wish I had heeded her warning. I (stupidly) agreed to set up a payment plan which allowed my bills to be paid out automatically from my account...NEVER DO THIS!!! I proceeded with my long distance/international phone calls. I have many friends and family members in the UK, I was told that calls to the UK cost in the vecinity of 10 cents per minute. One day in September a bill came through my door...for 400 dollars!!!!! MCI had cut off my long distance, then charged me as a none-MCI customer, I was being charged over $1 a minute!!!!!! The 400 dollars had been taken out of my account automatically, and totally threw my monthly budget.

When I called to complain I waited on hold for an hour!!!! And then was basically told it was my fault...I still do not understand this logic as all I had done was set up an account with MCI. I was told I would be creditted but that it may take 'a few months'!!! I had to speak to 3 supervisors, all of which were unapologetic, and actually rude and abrupt with me. I was reconnected. Next month I recieved a bill telling me I had been disconnected AGAIN. When I called to inquire why, I waited on hold for about 30-40 minutes, then I was told it was because my local service provider had told them to do so.

MCI called my local service provider and we had a three way conversation, in which Bell South told me that this was not the case, and that they held me in high regard as a customer...I was reconnected to MCI. Next month, guess what happened? MCI disconnected me AGAIN..when I called and asked to speak to a supervisor, he said to me "I don't know why you are ticking off MCI, how can it be our fault?"...he offered to reconnect me, I declined his offer. He ended the conversation by saying "We really value your custom, and appreciate you calling us"...what a total insult. Mark "Jono" J

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