Sprint PCS Rebate - I purchased a Sprint phone eliglible for $150 mail in rebate in APRIL of 2004 and have spent a good part of the year talking to people on the phone, writing letters, and talking to more people on the phone to try to get my rebate.

Sprint PCS Rebate - I purchased a Sprint phone eliglible for $150 mail in rebate in APRIL of 2004 and have spent a good part of the year talking to people on the phone, writing letters, and talking to more people on the phone to try to get my rebate.

Sprint PCS Rebate

Sprint Rebate is designed to lose customers

I purchased a Sprint phone eliglible for $150 mail in rebate in APRIL of 2004 and have spent a good part of the year talking to people on the phone, writing letters, and talking to more people on the phone to try to get my rebate. A quick synopsis: I purchased a qualifying phone in April, 2004. I activated it and after it charged up, I was unsatisfied with the sound quality of the earpiece. I took it back to my local radio shack and exchanged it for

another one. As in all exchanges, Radio Shack took my old receipt and gave me a new one for my new phone. I mailed in my rebate on the second phone, the phone I now have. Two months later, I received a Sprint postcard saying I am not eligible for the rebate since I had activated a phone in the 18 months before the new purchase. I called and explained that it was one day before because it was the same transaction, simply an exchange. I also sent a letter. I received no response to the letter, and five weeks later, I called again and explained the whole thing again. The customer service rep said to get the original receipt from Radio Shack and send it in. I went to the mall again and got a printout receipt from RadioShack (they still had it on their computer). I sent it in. Two months later, I received a postcard saying, "Not eligible because of instant rebate". I called and explained that there was no instant rebate, that it was an exchange of the phone. They told me to send it in again. At this point, I demanded to speak to a manager. They were reluctant, but finally I got to speak to someone and she told me 30 days I would receive my rebate check. Lo and behold, on November 10, 2004, I did receive a check, but not for $150, but for $130!!!! The smaller amount came with no explanation. Of course, after nearly a year, I would like to cash the check and forget about it. Sprint thinks they can get $20 from each customer just because we are tired of dealing with this bogus "deal". Consumers can't stand for this and I will pick up the phone AGAIN as well as file a complaint with the Better Business Bureau and the Attorney General of my state. I had been a Sprint PCS customer for 5 years (and had all my friends and family sign on to Sprint). No longer. Stephanie F, burned Sprint customer

Stephanie F

Click this link to e-mail the above consumer: Email User Consumer

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I believe the non payment of the rebate is becoming common practice for Sprint. Please come and post your story to my comments on my blog and we can culminate a single location for others that have had this problem.

Please visit:

http://sprintrebate.blogspot.com/

and place your story in any of the comments.