American Home Shield in Charleston, SC - I have a contract with American Home Shield in Charleston, SC. I have had the contract for 3 years. I have had 3 service calls on my hot water heater in the last 40 days.

American Home Shield in Charleston, SC - I have a contract with American Home Shield in Charleston, SC. I have had the contract for 3 years. I have had 3 service calls on my hot water heater in the last 40 days.

I have a contract with American Home Shield in Charleston, SC. I have had the contract for 3 years. I have had 3 service calls on my hot water heater in the last 40 days. The hot water heater is 21 years old. My contract states that if an appliance can not be repaired it will be replaced. On the first repair call AHS sent a plumber out the day after I called. The plumber replaced the thermostat. 2 weeks later I again had no hot water and AHS sent out the same plumbing company.

They stated they would be there between 8am and 12 pm and they arrived at 9:30 pm. They again replaced the thermostat, stating that the first thermostat must have been defective. Today, two weeks later, the hot water heater is again not heating water. I called AHS and they stated they would send out the same plumber again. The plumbing company has advised me that they can not come out until Thursday. This is Tuesday.

When I requested that they not just replace the thermostat again, the plumbing company owner became rude and obstructive, stating that was not my decision to make. I have made 3 calls to AHS to complain about the poor customer service. I was told that this was standard policy and there was nothing they could do.

They advised me that if the thermostat could be replaced again and this restored the appliance to working order that this is what would be done. They did not seem to think that being without hot water for 3 days was much of a problem and refused to upgrade the request to emergency status.

T, Pamela F Click this link to e-mail the above consumer: Email User Consumer