Tickle.com, or Emode as they are sometimes known, owned by Monster - Since March 2004 I've been trying to resolve a problem with this company. At first I did some of their intelligence tests and paid with my Amex card, thinking this was just pay as you go

Tickle.com, or Emode as they are sometimes known, owned by Monster - Since March 2004 I've been trying to resolve a problem with this company. At first I did some of their intelligence tests and paid with my Amex card, thinking this was just pay as you go. Yes, I have heard warnings about using my credit card online and will never do it again.

Tickle.com

Tickle.com, or Emode as they are sometimes known, owned by Monster.

Since March 2004 I've been trying to resolve a problem with this company. At first I did some of

their intelligence tests and paid with my Amex card, thinking this was just pay as you go. Yes, I have heard warnings about using my credit card online and will never do it again.

Then I thought it would be fun for my son to do a test but he couldn't do it using my email address so I signed him up to a Hotmail account on my computer, scribbled the email address on a piece of paper and gave it to him. He did the 'what dog are you' test and that was that. I can't remember whether he went to his hotmail account to look at the results or whether they were on the web page, but what we didn't know was that we were both then made members of this Emode thing and also that Hotmail addresses lapse after two weeks if they are not used.

He was not interested in using it again and so he didn't. Anyway, the piece of paper was lost and we cannot remember what his Hotmail address was so we cannot cancel his membership and

it is now 10 months and still Tickle is taking $US12.95 from my Amex card. Amex has been refunding the $US12.95 every month and I am tired of this mess.

I tried everything, I outlined the problem to Tickle by phone from Australia, by fax from Australia and by copious angry emails. I had no idea that by doing the tests we were signing up for membership and monthly deductions from my credit card, without my permission. Nowhere on the web page did it mention this. When I eventually worked out, after copious emails to Tickle, how to cancel my own membership (which was not an easy job even for me, a seasoned internet user) I thought the problem was solved until my next Amex bill showed money was still being deducted and I realised my son

would also have been made a member.

Had we known we were being made members, we would not have done the tests! Shows how intelligent I was! Because there is no way of tracing my son's Hotmail address, Tickle (who is

now owened by Monster Worldwide, Inc, the parent company of the leading global online careers property, Monster(R)) says the only way they keep records on their database for privacy reasons is by email addresses and so the account cannot be traced and cancelled from their end either, so it seems

I am joined at the hip and will be trapped in this situation until the day I die!

I have used as many variations of the Hotmail address as I can to sign in and cancel the membership but to no avail. But I can't see why they can't trace it back from the Amex account number

they use to take my money every month. I would appreciate it if someone could advise me of a solution. I have to call Amex's investigation unit every month to get them to refund the money and

every time they have to make a new claim and I have to go over the problem.

The stress is too much. I've made a complaint to a US consumer body but I think because it is an overseas problem they haven't replied. I think people should be made aware of the trap on Tickle.com. Amex says they have had a lot of complaints about them. Sincerely

Leone B

WANDANDIAN NSW 2540

AUSTRALIA Wooden Head F

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