Toshiba E740 Pocket PC/COMP USA Warranty service and Soldiers that Serve

Toshiba E740 Pocket PC/COMP USA Warranty service and Soldiers that Serve

Business: COMPUSA 94-875 LumiainaSt. Waipahu, HI 96797 Service: Warranty Service to Toshiba E740 Pocket PC When: AUG 15, 2002 through AUG 15, 2004 Circumstances: My name is Chief Warrant Officer Two Steven Matzen. I am a veteran of almost 16 years in the Army. Currently, I am deployed to Kandahar, Afghanistan. I have been here since April 2004 and will be here until April 2005. When I bought my Toshiba E740 XScale 6 PDA at 599.99 plus the two year warranty for 99.99 to bring my total to 729.15 back on AUG 15, 2002, I thought I was getting a good product and the assurance I needed to cover my PDA. Well, my PDA went bad while I was deployed and being at war with terrorist is not a good enough reason why I should get a replacement for my PDA according to COMPUSA’s TAP warranty center.

They told me there was nothing they could do ( This is when I went home on R & R leave in November, 2004 back to Hawaii). When I told the store manager Ken, that I was deployed and that there was no way for me to get the Pocket PC back to the store, he was very understanding and was trying to do everything to get my Pocket PC replaced. He even offered 50 % off a new one in the store, but I feel that at no fault of my own, that I should not have to pay at all to get a replacement. However, it was the TAP or Technology Assurance Program of COMPUSA that would not cover my Toshiba and the warranty. Even after explaining where I was and the circumstances they would not listen to my plea for help. Had I been on United States ground I would not have had a problem returning the item, but as it is, I was in the desert and still am for that matter. Trying to find an email of anyone of significant importance that can help me has proven very difficult. If this is how COMPUSA is going to treat soldiers that are prepared to give their life to defend freedom, then COMPUSA does not deserve our business or anyone else’s for that matter. I don’t take freedom for granted and COMPUSA when they call it Technology Assurance Program should change it the name of the warranty service to Technology We Are Not So Sure If We Can Help You Program. Well, now that I am back in Afghanistan there is not much I can do except hope that COMPUSA does the right thing. Thank you in advance, M, Steve Click this link to e-mail the above consumer: Email User Consumer