Basista Furniture

Basista Furniture

May 19, 2005:

Basista has asked us to update the status on our complaint. I would now recommend Basista as furniture retailer. In the first quarter of 2005 the situation changed completely. Rick Dohy, the sale manager was totally responsive. He had a furniture repair company come out and correct some issues with the finish on the breakfront. Since they could not repair the table, Mr.Dohy contacted the manufacturer Bernhardt. We received a new table which is beautiful. Sean Zetts, the sales representative then followed up to check on our satisfaction. Well done Basista! &#160

December 29, 2004:

5295 State Road, Parma Ohio 44134 March 1, 2004 We ordered a complete Bernhardt dining room set to take advantage of a manufacturer's 50% discount that expired that day. We put 50% down with 50% due at delivery. Basista was contacted via the internet. I ordered with Sean Zetts, sale representative. Because the furniture was promised in 6 weeks and did not arrive for 17 weeks we received a $200 discount from the manager Bob Rufner. Upon arrival, some issues in the finish were noted on the Bill of Lading. The deliver people left and it became clear that there were additional issues with the installation of the china deck and more issues with the finish. The trucking company was contacted. They corrected the china deck problems. The Basista sale person (Sean Zetts) was contacted regarding the finish issues. He told me to take pictures of the problems and email them to him. Service people would look at the pictures and determine the best way to fix them. Though I was unaware at the time, the Basista email server refused the email since the picture files were large. Three months past, as I prepared for the holidays I attempted to put the additional leaves in the table. They did not lock correctly. I contact Sean to see how to resolve this issue and the outstanding finish issues. I was told to resend the pictures. Now I received a return email from the Basista site that stated that the email was refused because of size. I contacted Sean who told me to email it to his personal email or his showroom manager email account. I did both. The showroom manager Rick Dohy called me and asked what I expected him to do about it. I told I wanted it corrected. He told me it was too late, His sale representative was wrong to imply that Basista would correct anything. I should contact the trucking company regarding the issue noted on the Bill of Lading. And that he could tell from the picture that these were not manufacturer issues. I contacted Sean who told me that this was a misunderstanding, he would discuss with Rick that these were outstanding issues from delivery. Five days later, I receive another call from Rick stating that Basista was not responsible, but he would recommend someone we could hire to fix the furniture for an additional fee. This furniture was not inexpensive - $14,601. The level of service from Basista and especially Rick Dohy is atrocious. Though Sean is pleasant to work with and responsive, he could not rectify the situation. I would not recommend this company to anyone. We will be contacting the trucking company and the manufacturer. We also will be contacting the Better Business Bureau and the State Attorney Office in Ohio, but I am assuming that we will repairing our furniture out of pocket. It is a shame that retailers such as this are allowed to operate.

Dan L

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