pyramidcollection.com The Pyramid Collection

pyramidcollection.com The Pyramid Collection

Catalogue Company

The Pyramid Collection

www.pyramidcollection.com Failed to deliver products as requested, online e-mail customer service does not work. I was passed from individual to individual with no satisfaction and no one seems to know where my order is. I was finally told to call another customer service line with another 25 minute wait, because I was told, they have been swamped with calls from unhappy customers such as myself! Helene K

Bedford Texas

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Pyramid Collection has the WORST customer service I have EVER encountered...and I mean EVER. I have been trying to get my money back for days now on an item they ran out of. The order opperators insist on just transferring you to some "customer service" number where you will sit on hold for a MINIMUM of 25 minutes. I've had to deal with this 4 times now, and still have not gotten my money back - even after I was assured last week that the funds were being credited back. I am now at the point where I am contacting my credit card company to reverse the transaction. I will NEVER purchase another damn thing from them again and will advise others not to either. Other merchants carry the same, if not similar items and we consumers should not have to put up with this kind of crap.

Comment On This

I have had the same experience with not receiving an item. I called three times and was told it was due in in two weeks. The last time I called I was told that my order must have been at the bottom on the pile. Their customer service is a joke.