Long Pending Complaint for BSNL Prepaid Celluler services EXCEL

Posted on Thursday, December 16th, 2004 at 12:00am CST by 74352986

Company: Long Pending Complaint for BSNL Prepaid Celluler services EXCEL

Category: Other

Long Pending Complaint for BSNL Prepaid Celluler services "EXCEL"

Date : 14-Dec-2004


Bharat Sanchar Nigam Ltd.,

Celluler Services Division,

Excel Prepaid

Dear SIr,

I am a subscriber for your "Excel" prepaid services on my number 09422766296.

I am stated near Seble Hotel and Use your services mostly from there. And even after many complaints my problems are not getting solved. Which is given pointwise as under.

1. Frequent Signal level too Low

2. Frequent call drops

3. I always get the all the lines to this route are busy at all times of the day.

4. All the callers to my cell phone are getting "Please check the number you have dialled", "Dialed code does not exist", "the subscriber is out of range".

5. SMS's Not going to operators with numbers starting from 92(Tata Indicom) & 99(Airtel)

6. Calls Not going to numbers starting with 99(Airtel)

These complaints have been given to BSNL customer complaint cell at the number 24365 (Toll Frre) Dialable by cellphone. there dates and complaint numbers have been given as under. i have started taking complaint numbers since 3rd Sep 2004. Before that please take from your own sytems.

Date Complaint number

3-Sep-04 635301

6-Oct-04 657866

7-Oct-04 657983

10-Oct-04 661232

22-Oct-04 670332

31-Oct-04 678202

31-Oct-04 678207

9-Nov-04 687228

24-Nov-04 699564

27-Nov-04 702385

27-Nov-04 702693

8-Dec-04 712213

14-Dec-04 718732

Please solve my complaints in a resonable time period of 1 week as alredy more than 3 months have passed on record.

Also in the mean time please send the Demand draft for the following

1. Sim card cost Rs. 250/-

2. Cost of rechage vouchers filled Rs.1351/-

3. Loss of opportunity Rs. 5,00,000/-

4. Mental And Physical agony for using your services Rs. 13,50,000/-

Total Rs. 18,51,601/-

Rupees Eighteen Lacks Fifty One Thousand six hundred and one only.

Please do the needful Immidietly or I will be compelled to move the Consumer Court with total cost and damages to be recovered from your company

Warm Regards


First floor Seble Niwas

B/h. Hotel Seble

Off. Trimbak Road

Nasik 422002


COMPLAINTS.COM_FORM_MAIL_71709# Click this link to e-mail the above consumer: COMPLAINTS.COM_FORM_MAIL_71709# Consumer


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