Supercuts in Dublin, CA

Supercuts in Dublin, CA

Rude Service at Supercuts in Dublin, CA

Supercuts Complaint Department 6851 Amador Plaza Rd, Ste 103 Dublin, CA 94568 scservice@ supercuts.com Dear To whom it may Concern, Today on December 12, 2004, I came into your salon to receive the basic services of wash, trim, and a blow dry. Unfortunately, after the treatment I just received, I will probably never return. I fear that the experience I received may have caused other customers to think twice about visiting you facility as well. Below is a transcript of the conversation that took place earlier this afternoon: 11:39am - I walk in. There is no one in the waiting area ahead of me. Rose: Just put your name on this list. Michelle: I need a wash, trim, and blow dry. Do you know about how long it will be? Rose: Whenever we finish. Michelle: I am sorry, but will it be just a few minutes or do you know if it will be a while because...(Interrupted) Rose: Is there a problem. Michelle: I do not mean to be a pest, but I am lunch right now and I do not have a lot of time. Rose: You can just wait or not. That is up to you. - I put my name down and wait. Rose takes another 7 minutes to finish her client. Takes another 8 minutes to rung up his bill and makes a few comments about inpatient people under her breath to her client before she finishes taking his money. Another customer walks in at this time. Takes 16 minutes to sweep her area, sweeps around all the other vacant chairs where no one is, stops to chat to the other gal and her customer and sweeps that area to. She then sweeps the back area. She walks up front, makes a phone call, then says that she needs to take it in the back and disappears for a further 17 minutes. She finally comes back out and calls the customer who comes in after me. He says that I was first. She frowns and gives me a look. Rose: Ok, come on then. -I take my seat Rose: What do you want? Michelle: I need a wash, trim, and blow dry. I will need about 1/4 inch off the back and the lightly layered. I am not picky with the blow dry style; I just need it to look decent for when I get back to the office. Rose: You know, I am not comfortable doing this. You seem upset for some reason so I think you should wait for the other gal. Michelle: You know, you have just waited 48 minutes of my 1 hour lunch hour. Yes, I have been timing you because as I said, I am on my lunch hour. You were short with me when I came in. You were rude to me when I was simply asking how long it would be so I know if I ...(interrupted) Rose: I cannot give you an exact time. Michelle: should come back later or not. I understand you could not tell me exactly. There was no need to be a smart-ass. You could have simply stated that it would only be a few minutes or that it may be a while and if you are short on time, you may want to come back later. You made snide remarks about me to another customer in front of me. You were obviously wasting my time...(Interrupted again) Rose: Whatever Michelle: by really doing nothing of importance and needlessly puttering around when you had 2 clients waiting. You even tried to take another customer who came in after me. Now you really want to cop and attitude and give me dirty looks. I did not ask and offending questions. I have no time now to continue waiting for the other lady. You are also correct in assuming that I am upset. I am not sure I really trust you.... (Interrupted yet again) Rose: You probably wouldn't give me a good tip anyway. Michelle: I think I will need your name as well as the Salon Owners name. May I please have the Owners business card? Rose: Nope! Michelle: May I have your business card and license number Rose: Don't give them out. Michelle: Look I need your name, the Owner's name, and the number they can be reached at or I will contact your corporate office. Michelle: I do not deserve nor pay people to sneer at, give dirty looks, or speak disrespectfully to me or about me. Oh, and typically I do give good tips. Let me give you yours; take pride in what you do, act professionally, and never be rude to your customers or potential customers! - She refused to provide me with any business cards or her license number. She scribbled her name and the managers name as well as a phone number on a ripped and dirty piece of paper, shoved it at me then walked to the back of the shop and stood glaring at me. I walked out after that. 11:29pm - Instead of waiting for her to help him, the customer that was waiting after me left immediately as well. He mentioned to me in passing that he was not about to allow someone like that to cut his hair. When I returned to my office, I tried to contact the phone number, and it was a wrong number. The name of the manager she gave me was Shalilia Pal. They stylist who treated me so rudely said that her name was Rose Green. I am not sure if that was her real name or not (She did not have her license displayed, as did the other stylist who was there). She was about 5'4", with shoulder length dark brown hair and very heavy set. She was working at the station right by the register when the incident took place. As you can see, I was simply trying to ascertain how long it would be until I can be waited on. That was all. And yet, Rose seemed to simply not be able to be polite. I did not ask her for exact times. I did not ask her to stop her work and do anything for me. I simply asked a question that is commonly asked at a walk in salon especially around lunchtime. She at no time tried to make amends, excuse herself, acknowledge that she might have come off short, or simply say that she is sorry for any misunderstanding. Also, if she did not appreciate being interrupted, she should not have been the one to speak with me when I first walked in. Also, they should have a receptionist available to handle customers, which they never have. I hope this is not the type of treatment that a customer should expect. I also hope that by bringing this matter to your attention, you will be rectify the situation before you loose any more customers. I have used Supercuts before both at a different locations and this one. I used to be able to count on courtesy service and a convenience that fits my schedule, however, after this incident I doubt I will ever return to any Supercuts stores. I have decided to take my business where customers are treated in a professional manner. I would appreciate someone contacting me back to ensure that this issue has been resolved and assured that this 'Rose" has been appropriately dealt with. Sincerely, M. M Click this link to e-mail the above consumer: Email User Consumer

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If anyone needs to get in touch with Supercuts Corporate office they are owned by REGIS CORPORATION and the address and phone number are - Regis Corporation Contacts

Address

Home Office

Regis Corporation

7201 Metro Blvd

Minneapolis, MN 55439

952-947-7777

i got this info from web itself and am writing it for public service reasons only. thanks